Responding to and troubleshooting customer support issues and tickets across platforms (web, iOS, Android)
Working with a close-knit team to identify trends, bugs, and escalate priority issues that need immediate attention
Serving as the voice of our community and championing feature requests to the Product team

Requirements:

2-4 years of work experience in a customer support role in software
The desire to go above and beyond to help customers achieve the best experience
Experience collaborating with Product, Engineering, and Marketing stakeholders to communicate issues

Bonus Points:

Ability to communicate in French. Spanish, Danish and/or Dutch would be great as well
Familiarity with Zendesk, Jira, Ada
Familiarity with the mapping application ecosystem

AllTrails

AllTrails is the world’s most popular and trusted platform for outdoor exploration, connecting people to the outdoors and helping them discover new places. They have a global community of millions of trailgoers and are passionate about nurturing an inclusive workplace that values diversity.

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