Respond to and resolve queries from our customer’s customers via email.
Escalate advanced/ complex queries to the appropriate internal channels.
Continuously improve your knowledge of the Paddle products and increase your ability to understand more and more advanced queries in order to grow in your role.
Paddle provides an all-in-one platform for modern SaaS execution, powering growth for over 2000 software companies globally. They are a diverse team of 160+ people, that values flexibility and offer a transparent, collaborative, friendly and respectful culture.
Deliver timely support via email and chat that reflects Karat's brand voice while consistently meeting SLAs.
Triage and route inquiries to the right internal teams.
Adhere to standard operating procedures while adapting to the dynamic needs of a high-volume, global support environment.
Karat is the world's largest interviewing company, transforming organizations around the world. They provide a system for technical leaders who want to take control of how they hire top engineers, elevate their teams and contractors, and stay ahead.
Resolve support tickets and live chats every week while maintaining accuracy and empathy.
Use account tools confidently to fix issues, taking full ownership of the resolution.
Detect unusual account activity and act quickly using the correct workflows.
DISQO's mission is to build the world’s most trusted ad measurement platform that fuels brand growth. Joining DISQO Nation means becoming part of a community that champions speed, innovation, and continuous growth.
Engage in the day-to-day grind of support queues, providing timely and effective assistance.
Become an expert on how Front works and its day-to-day usage.
Front is the leading AI-powered customer service platform built for collaboration, bringing core support channels into a modern workspace. With over 9,000 innovative companies using their services, Front is backed by Sequoia Capital and Salesforce Ventures, fostering a customer-first approach.
Act as the first point of contact with customers via chat, email, and phone channels.
Educate customers on basic product training and identify new ways customers can benefit from the product.
Proactively track requests and commonly occurring issues, identifying and reporting software bugs.
7shifts is a scheduling and payroll platform that helps restaurant teams thrive, saving time and reducing errors for over 55,000 restaurants. They aim to simplify team management and improve performance, with a vision of creating a thriving restaurant industry through connected teams.
Manage Support requests through email, phone, and chat channels
Conduct troubleshooting calls, chats, and emails
Interface with Product/Engineering to meet user needs
FiscalNote (NYSE: NOTE) is a leader in policy and global intelligence. By uniquely combining data, technology, and insights, FiscalNote empowers customers with critical insights and the tools to turn them into action. They value diversity and are committed to creating an inclusive environment for all their employees.
Monitor and respond to inbound customer chats during business hours.
Own and manage the full lifecycle of support tickets (from triage to resolution).
Identify recurring questions or issues and contribute to our internal documentation and customer-facing knowledge base.
Revenue Vessel is a software platform that helps logistics professionals access and analyze import data, primarily serving freight forwarders, customs brokers, trucking companies, and logistics tech providers across the U.S. and beyond. As they grow, they’re committed to delivering fast, accurate, and helpful support that matches the operational urgency of their customers.
Own hiring, onboarding, training, and ongoing development of Customer Support team members.
Oversee daily support operations across phone, email, and live chat channels.
Define, implement, and evolve customer support KPIs and SLAs across customer segments, severity levels, and channels
Avive Solutions, Inc. is a growth-stage Automated External Defibrillator (AED) company with a connected response system. They are a mission driven team that is rapidly gaining market share with elegant, creative solutions to solve complex problems.
Provide front-line product support to LATAM customers using DroneDeploy’s drone flight, 360 imagery, and 3D data platform. Resolve customer issues efficiently via email, chat, and phone using Zendesk, with an emphasis on responsiveness during Brazil business hours. Apply GIS and geospatial expertise to troubleshoot data capture, processing, and analysis workflows.
DroneDeploy powers field teams with robotics and AI, offering a reality capture platform that combines robotic automation and AI agents.
Troubleshoot and respond to inquiries from our customers, primarily through chat but also over calls
Constantly increase your Mangomint product and industry knowledge so you can provide expert-level answers and support
Collaborate with different teams to identify and resolve technical issues reported by customers
Mangomint is a fast-growing SaaS company on a mission to make every salon and spa more profitable. They are a fully remote, fun, and ambitious team and get together every few months in person.
Represent Fetch every day as the connection between our users and everyone working behind the scenes. Spot trends and help troubleshoot tricky technical issues. Maintaining up-to-date knowledge in a fast-paced environment by actively consuming support communications and resources.
Fetch is a rewards app that allows users earn rewards for buying brands they love.
You’ll play a vital role in ensuring smooth client experiences by assisting with questions, confirming reservations, and troubleshooting travel-related concerns. Respond to customer inquiries via email, phone, and chat in a timely and professional manner. Maintain up-to-date knowledge of supplier systems, policies, and procedures.
We are a fast-growing, fully remote travel company specializing in unforgettable vacations, cruises, all-inclusive resorts, and adventure experiences across the globe.
Take ownership of global helpdesk tickets; be familiar with systems like Salesforce, Genesys, ObserveAI, MavenAGI, Omni Channel, Jira Service Management, and Confluence.
Explore and champion AI tools (e.g., Gemini, ChatGPT, Atlassian Rovo) to develop new processes, automate manual tasks, and generate documentation to streamline operations.
Help end-users problem solve and find solutions to issues; communicate updates or major changes to global employees and provide feedback to improve tools.
Thumbtack helps millions of people confidently care for their homes via their app, which offers personalized guidance, AI tools, and a hiring experience. They have over 300,000 local service businesses in every county of the U.S.
Deliver exceptional customer support to community members in both German and English
Assist users through various channels including email, phone, and chat
Share user insights and feedback with relevant teams to improve products and processes
SwissBorg aims to build investment experiences that help people redefine wealth. Their app has over 880,000 verified users and they provide tools to learn about digital currencies and manage wealth effectively.
Build strong relationships with WEBTOON community members and resolve their questions through our official support channels.
Respond to incoming user inquiries, complaints, feedback, and reports
Follow operational processes and procedures to address issues and maintain positive user support experience
WEBTOON Entertainment is a leading global entertainment company and home to some of the world's largest storytelling platforms. With approximately 155 million monthly active users, WEBTOON Entertainment’s IP & Creator Ecosystem of aligned brands and platforms include WEBTOON, Wattpad--the world’s leading webnovel platform--WEBTOON Productions, Studio N.
Be one of the point-of-contacts for customer inquiries coming through online support channels.
Troubleshoot and resolve any first line issues raised by hospital/vet/tech users, providing accurate, complete, and supportive responses.
Proactively document rainy day scenarios as encountered and share any key learnings with the team.
Roo's mission is to empower animal healthcare professionals with opportunities to earn more and achieve greater flexibility. They have built the industry-leading veterinary staffing platform, connecting Veterinarians, Technicians, and Assistants with animal hospitals.
Serve as the first line of support for school staff via phone, chat, and email.
Troubleshoot technical issues related to iPads, Hazel’s app, and internet connectivity.
Assist in verifying school users and updating their roles and access levels.
Hazel transforms schools into the most accessible front door to physical and mental healthcare, delivering therapy and medical services virtually to K-12 students.