Job Description
Communication:
- Respond to customer inquiries via email, phone, and chat in a timely manner.
- Provide accurate information about travel bookings, itineraries, and policies.
- Log all communications accurately using internal systems.
Troubleshooting:
- Troubleshoot common client issues and escalate complex matters as needed.
- Follow up with clients to ensure satisfaction and support post-booking.
- Maintain high levels of professionalism and empathy.
Knowledge:
- Maintain up-to-date knowledge of supplier systems, policies, and procedures.
- Comfortable using online tools, booking portals, and CRM systems.
- Tech-savvy with a quiet, professional home workspace.
About Destination Knot
We are a fast-growing, fully remote travel company specializing in unforgettable vacations, cruises, all-inclusive resorts, and adventure experiences across the globe.