Support Specialist (Temporary Fetch Employee)

User Support:

• Answer user questions through written email format using pre-written responses
• Educate users on technical topics such as new features and product bugs.
• Communicate with users in a way that addresses their concerns regardless of their technical background.

Technical Proficiency:

• Develop a deep understanding of the application and how it works.
• Identify whether an issue is new or existing and react accordingly.
• Maintain up-to-date knowledge in a fast-paced environment.

Performance and Attitude:

• Achieve daily, weekly and monthly performance expectations consistent with team and department goals.
• Bring fun to Fetch by engaging with your colleagues and celebrating both individual and team accomplishments.
• Maintain a Positive Attitude and professional demeanor.