Source Job

• Responsible for customer requests and tickets within committed SLA response times.
• Create, refine, and follow policies and procedures for incident management, escalation, and communication to minimise downtime.
• Diagnose and troubleshoot issues using monitoring tools to identify root causes efficiently.

Rocket Science Group is a co-development game studio specialising in multiplayer, platform services, publishing technology, and live operations for PC, console, and mobile titles.

• Provide exceptional guest experience.
• Perform basic troubleshooting skills.
• Utilize multi-tasking skills, with the ability to use several applications simultaneously.

We’re Sutherland and we are currently seeking enthusiastic and people-oriented professionals to join our dynamic team in supporting customers of one of our customers.

Troubleshoot complex product and technical issues to determine severity and scope and respond accordingly. Manage issues and questions escalated from Customer Support, Account Management, and Implementation teams. Educate and empower customers to maximize use of products, tools, and services.

Experian is a global data and technology company, powering opportunities for people and businesses around the world.

Represent Fetch every day as the connection between our users and everyone working behind the scenes. Spot trends and help troubleshoot tricky technical issues. Maintaining up-to-date knowledge in a fast-paced environment by actively consuming support communications and resources.

Fetch is a rewards app that allows users earn rewards for buying brands they love.

• Serve as a trusted guide for lenders, settlement agents, escrow officers, notaries, and consumers.
• Handle chat, phone, and email support with accuracy and empathy, ensuring a smooth experience across the Snapdocs platform.
• Troubleshoot Snapdocs products, track issues, and partner with QA/training teams when recurring themes emerge.

Snapdocs' platform currently powers 20% of all real estate closings in the country, and they’re just getting started.

• Respond to customer inquiries via various channels with accurate information.
• Troubleshoot technical issues and guide customers through solutions.
• Contribute to the development of Customer Success materials and onboard new clients.

Tali is tackling healthcare’s administrative burden with an AI-powered medical scribe, serving thousands of clinicians across Canada and the US.

Field incoming client communications via phone, chat, and online customer portal. Train end users on how best to use PerfectServe’s phone, mobile, and web applications. Own basic-to-advanced troubleshooting efforts, identify root cause(s), and make configuration changes to resolve the issue.

PerfectServe offers unified healthcare communication solutions to help physicians, nurses, and care team members provide exceptional patient care.

• Deliver timely support via email and chat that reflects Karat's brand voice while consistently meeting SLAs.
• Triage and route inquiries to the right internal teams.
• Adhere to standard operating procedures while adapting to the dynamic needs of a high-volume, global support environment.

Karat is the world's largest interviewing company, transforming organizations around the world. They provide a system for technical leaders who want to take control of how they hire top engineers, elevate their teams and contractors, and stay ahead.

• Respond to emails and live chats, aiming for 200 tickets a day.
• Learn and become an expert in resolving user issues.
• Escalate issues reported by customers and create Jira tickets for resolutions.

Brigit is a holistic financial health company helping everyday Americans build a brighter financial future.

• Coordinate new customer activities, ensuring all parties are informed of requirements, deliverables, and timelines.
• Act as a primary contact for customers, providing responsive support and addressing challenges from initial contact to deployment.
• Partner with Engineering and Product teams to resolve customer issues and develop new solutions, while contributing to documentation and training materials.

Airship helps brands drive revenue growth and customer loyalty with exceptional cross-channel customer experiences through its no-code, AI-powered platform.

• Responsible for responding and resolving customer inquiries via an online ticketing system.
• Assist with purchases, refunds, payment issues, and provide information on products and processes.
• Diagnose and troubleshoot customer issues, escalating complex issues to senior team members and technical support teams.

The Linux Foundation is a 100% remote (work from home) organization.

• Solve difficult customer problems in close alignment with SLAs.
• Take ownership of support incidents and use all available resources and knowledge to resolve them.
• Communicate with customers through different channels and determine the best way to address their issues.

At Sparkrock, they help social benefit organizations reach their greatest potential through technology.

• Monitor and respond to inbound customer chats during business hours.
• Own and manage the full lifecycle of support tickets (from triage to resolution).
• Identify recurring questions or issues and contribute to our internal documentation and customer-facing knowledge base.

Revenue Vessel is a software platform that helps logistics professionals access and analyze import data, primarily serving freight forwarders, customs brokers, trucking companies, and logistics tech providers across the U.S. and beyond. As they grow, they’re committed to delivering fast, accurate, and helpful support that matches the operational urgency of their customers.

As a Support Engineer, you’ll sit at the intersection of Support and Engineering, helping GitLab customers solve complex problems. You’ll dig into Linux systems, Git, logs, and our codebase to troubleshoot performance issues. You’ll collaborate closely with Product, Development, Infrastructure, Customer Success, and Sales to shape bug reports, influence the roadmap, and improve documentation.

GitLab is an open-core software company that develops the most comprehensive AI-powered DevSecOps Platform, used by more than 100,000 organizations.

Provide timely and accurate troubleshooting for hardware and software issues. Manage and record all technical issues and resolutions using Intercom. Monitor health of customer environments and proactively tackle issues.

Redzone helps manufacturers make more product for less while greatly improving the employee experience by combining exceptional software and world-class coaching.

• Proactively support the Turnitin product line via primarily email, (sometimes phone).
• Triage all cases that are raised with product support in a timely manner.
• Coordinate closely with the wider Global support team in a collaborative manner.

Turnitin partners with educational institutions to promote honesty, consistency, and fairness across all subject areas and assessment types.

Engage directly with customers via phone, email, and live chat to deliver outstanding support and service. Manage a variety of front-facing interactions, ensuring every conversation reflects a commitment to excellence and care. Provide fast, friendly, and solution-oriented support, resolving questions or guiding someone through a challenge.

AlertMedia helps organizations protect their people and businesses through all phases of an emergency through threat intelligence and communications.

• Facilitate deliveries from booking to successful drop-off.
• Provide best-in-class support for customers and drivers.
• Communicate with contacts to ensure deliveries are completed smoothly.

Curri provides on-demand, last-mile logistics for construction and adjacent industries with our nationwide fleet of cars, trucks, and flatbeds.

• Serve as the highest-level technical support resource, handling complex, high-priority issues.
• Collaborate with Engineering and Product teams to triage and resolve bugs or architectural issues.
• Conduct deep diagnostics, including logs, APIs, and infrastructure troubleshooting.

Endor Labs is building the Application Security platform for the software development revolution, helping teams identify, prioritize, and fix critical risks faster.

• Manage Support requests through email, phone, and chat channels
• Conduct troubleshooting calls, chats, and emails
• Interface with Product/Engineering to meet user needs

FiscalNote (NYSE: NOTE) is a leader in policy and global intelligence. By uniquely combining data, technology, and insights, FiscalNote empowers customers with critical insights and the tools to turn them into action. They value diversity and are committed to creating an inclusive environment for all their employees.