Developer Support Technician

Daily operations of the MCC, including monitoring live services and managing incident response.

Be responsible for customer requests and tickets within committed SLA response times, delivering outstanding customer experience.

Create, refine, and follow policies and procedures for incident management and communication to minimise downtime.

Diagnose and troubleshoot issues, utilising monitoring tools to identify root causes efficiently.

Player Operations: Operating customer’s games on their behalf, including chat moderation and player support.