Serve as Tier 2 escalation point for Help Desk, providing advanced troubleshooting and incident management.
Administer user accounts, access permissions, and authentication tokens across enterprise applications.
Coordinate service restoration during outages and ensure SLA performance and security compliance.
The company is a technology services provider that supports government and mission-critical operations. It fosters a collaborative, learning-oriented culture with a focus on employee engagement and growth.
Provide Tier 1 front-line support to end users through phone, email, and ticketing systems.
Perform account administration tasks including password resets, account unlocks, and credential delivery.
Document, triage, prioritize, and route incidents to appropriate support teams.
Makpar is a comprehensive professional and technical solutions provider for the Federal government. They have a connected and engaged workforce dedicated to delivering success for clients and the American people.
Provide high-quality support to customers by resolving complex technical issues and acting as a customer advocate.
Collaborate with engineering teams to manage software updates, bug fixes, and improve support processes.
Become a product expert, document learnings, and mentor junior team members.
Marqeta provides a card issuing platform for companies to issue cards and manage payments in real time, powering brands like Uber and Instacart. As a publicly-traded company, it offers a flexible-first culture with a focus on innovation and customer success.
Provide expert-level remote support for production and demo trading environments, ensuring high availability.
Execute daily operational tasks including contract settlement and end-of-day procedures.
Drive incident resolution, performance tuning, and process automation in a 24/7 shift model.
Nadex is a regulated derivatives exchange that provides trading opportunities in binary options and futures. The company fosters a fast-paced, ownership-driven culture with a focus on operational excellence.
Design, deliver, and support enterprise UC platforms including Cisco Webex and SIP Trunking.
Lead incident management and vendor escalation with carriers and Cisco.
Monitor platform health with Splunk and manage CDR and emergency services.
Miratech is a global IT services and consulting company that helps visionaries change the world through digital transformation for enterprises. With nearly 1,000 professionals across over 25 countries, it fosters a values-driven culture of Relentless Performance, achieving 99% project success.
Diagnose and resolve complex network and voice routing issues using advanced troubleshooting and data analysis techniques.
Collaborate with cross-functional teams to improve processes and restore critical services in a 24/7 environment.
Mentor team members and document operational records to ensure long-term network stability and compliance.
This partner company specializes in network and telecommunications services, focusing on maintaining large-scale infrastructure. It operates with a collaborative and innovative culture, supporting career growth and inclusive workplace practices.
Provide high-quality technical support to customers, resolving complex issues and translating technical jargon into user-friendly language.
Collaborate with Engineering teams to manage software updates, bug fixes, and improve support processes.
Become a product expert, mentor junior resources, and drive automation and process improvements.
Marqeta is a card issuing and payment processing platform that enables businesses to create and manage payment cards. The company has a flexible remote-first culture and values customer advocacy and collaboration.
Provide Level 2 support for Werum PAS-X MES in a global pharmaceutical environment.
Troubleshoot and resolve complex production issues, ensuring system availability.
Collaborate with cross-functional teams to maintain compliant and efficient manufacturing operations.
Our partner is a global pharmaceutical organization operating in the life sciences sector. They maintain a focus on digital manufacturing and compliance, with a collaborative culture.
Own global governance and oversight of Major Incident Management functions within Enterprise Technology.
Manage incident resolution, stakeholder communication, and integration with ITSM processes to minimize business impact.
Drive continuous improvement through automation, AI, and data-driven solutions while leading a global team.
NBCUniversal is a leading media and entertainment company that creates and distributes world-class content across film, television, streaming, and theme parks. As a subsidiary of Comcast, it employs tens of thousands globally and fosters an inclusive culture with a focus on community impact and innovation.
Monitor IBM Sterling File Gateway platform to ensure successful processing and delivery of business-critical files.
Investigate and resolve file transfer failures by replaying transactions or correcting routing issues.
Communicate operational status and incidents effectively to stakeholders and support teams.
BMO Financial Group is a leading bank driven by a single purpose: to Boldly Grow the Good in business and life. It is the 8th largest bank in North America by assets, serving more than 12 million customers with a focus on building, investing, and transforming.