Continuously monitor infrastructure, cloud platforms, identity systems, networking, and security tooling using centralized monitoring and alerting solutions.
Mercer Advisors helps families amplify and simplify their financial lives by integrating financial planning, investment management, business management, tax, estate, insurance, and more, managed by a single team. They serve over 31,300 families across 90+ cities in the U.S. and are ranked the #1 RIA Firm in the nation by Barron’s for two consecutive years.
Accountable for day-to-day reliability and performance of clinical applications including Network Management, Utilization Management, and Claims systems.
Owns production stability, vendor accountability for clinical system partners, and clinical systems roadmaps and change management.
Partners closely with Technology, business operations, and clinical leadership to ensure platforms are compliant, scalable, and support business growth.
Tivity Health, Inc. is a leading provider of healthy life-changing solutions, including physical activity, social and mental enrichment programs, and physical medicine and integrative health services. They support health plans, employers, health systems, and providers nationwide with a commitment to diversity and equal employment opportunity.
Provide first-level IT support via phone, email, and monitoring systems to ensure timely incident resolution.
Create, update, and manage incident tickets throughout their lifecycle while monitoring alerts and escalating per procedures.
Adhere to remote work protocols, using Avaya soft phone and Microsoft Teams for communication and collaboration.
Peraton is a next-generation national security company that drives critical missions globally, delivering trusted solutions and technologies to protect the nation and allies. The company operates across all domains and serves government agencies and all branches of the U.S. armed forces.
Manage the end-to-end incident lifecycle for complex operational and technical incidents in a SaaS healthcare production environment.
Lead specialty projects to enhance the Incident Response process for internal stakeholders and external clients.
Facilitate root cause analysis and post-incident reviews to ensure corrective actions are implemented, promoting continuous improvement of processes and service reliability.
Experian is a global data and technology company that powers opportunities for people and businesses by redefining lending practices, preventing fraud, simplifying healthcare, and creating digital marketing solutions using data, analytics, and software. It is a FTSE 100 company with a team of 23,300 people across 32 countries, deeply committed to creating an inclusive, people-first culture focused on work/life balance, development, and wellness.
Monitor technology systems to detect issues proactively and coordinate incident response efforts.
Implement recovery procedures to restore operations and collaborate with teams to improve service desk processes.
Maintain detailed incident records and contribute to knowledge bases while providing technology service desk support.
BTSE Group is a leading global fintech and blockchain company committed to building innovative technology and infrastructure. The company serves both retail and institutional clients with advanced trading tools and a focus on innovation, performance, and security.
Contribute to SAP S/4HANA migration projects from on-premises to the cloud.
Collaborate with teams to gather migration requirements and design scalable solutions.
Design and configure optimal business functionalities in SAP S/4HANA.
Talentus is a US company with presence in LATAM and experience in near-shore outsourcing, technology, software development, education and digital transformation. They emphasize collaboration and expertise in SAP migrations to cloud environments.