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Role Overview:
- DecisionPoint seeks a Service Desk Lead to manage daily service-desk operations for the USMEPCOM ENLIST program.
- This remote position requires an active Secret clearance and supports 24/7/365 operational requirements.
Key Responsibilities:
- Oversee ticket queues, staffing schedules, escalations, VIP support, and service quality.
- Use ServiceNow to analyze trends and coordinate with process owners and government leadership.
Required Qualifications:
- Six years of enterprise IT support experience and ServiceNow expertise.
- Strong leadership, communication, and problem-solving skills.
DecisionPoint Corporation
DecisionPoint Corporation is an IT services company providing enterprise IT support and service-desk operations for government programs. The company emphasizes equal opportunity and affirmative action in its workplace.