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Role Overview:
- Serve as a senior point of contact for USMEPCOM users within the ENLIST program.
- Handle Tier 1 and authorized Tier 2 incidents across hardware, software, networks, and access.
Key Responsibilities:
- Document, prioritize, and resolve tickets using ServiceNow while updating customers and escalating outages.
- Mentor less-experienced analysts and support shift handoffs, VIP issues, and quality reviews.
Work Environment:
- Remote position requiring Active Secret clearance and availability for after-hours, weekend, holiday, or surge coverage.
- Collaborate with service-desk leadership, technical teams, and government stakeholders.
DecisionPoint Corporation
DecisionPoint Corporation provides IT and professional services supporting government programs and enterprise clients. The company is an Equal Opportunity and Affirmative Action employer focused on mission-critical delivery and a collaborative culture.