Lead help desk operations for secure, mission-critical platform services supporting the United States Space Force.
Oversee incident resolution, technical troubleshooting, and support workflows while providing advanced Tier II and Tier III support.

What you will do:

Establish support priorities and manage technical troubleshooting and escalation workflows.
Diagnose and resolve technical incidents, outages, and system performance issues through remote troubleshooting.
Improve system availability and reduce Mean Time to Repair through proactive maintenance and process improvements.

What we are looking for:

Demonstrated experience in technical support, help desk operations, and IT service management.
Advanced troubleshooting skills across hardware, operating systems, enterprise applications, and networking technologies.
Ability to provide technical guidance and mentorship to help desk personnel and customers.

What we will offer you:

Highly competitive salary with fully covered healthcare, dental, and vision coverage.
Take-as-you-need PTO, 11 paid holidays, and 401(k) with company match.
Education and training benefits plus generous referral bonuses.

Raft

Raft is a customer-obsessed defense technology company that empowers U.S. military and government agencies with cutting-edge AI/ML and data solutions. With headquarters in McLean, VA, they foster a hyper-collaborative culture rooted in radical transparency and the Ubuntu philosophy.

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