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About the Role:
- Provide 24x7x365 on-shore technical support for MSP, Technology, and Product Support clients.
- Full-time with a fixed shift, including possible evening, overnight, weekend, or holiday hours.
What You'll Do:
- Deliver friendly, professional service and handle inbound help desk calls, tickets, and requests.
- Troubleshoot technical issues with clear communication, empathy, and a positive attitude.
What We're Looking For:
- L1 helpdesk experience, strong troubleshooting, and familiarity with Windows and Mac OS.
- Excellent communication and organizational skills, plus a passion for helping people.
Helpt
Helpt provides 24x7x365 on-shore white-labeled technical support for companies in MSP, Technology, and Product Support sectors. We're a fun-loving team of support agents who want you to join our fast-paced environment (and we're 50% less cheesy in person).