Service Desk Level 1 Analyst

Role Overview:

• Remote (U.S) position with a 2nd shift schedule (3:30p-12a CST), Tuesday through Saturday.
• Pay rate of $20 per hour with opportunities for growth and certification.

Your Mission:

• Respond to incoming phone calls, emails, and chat messages requesting technical support.
• Log all service desk interactions in the ticketing system and provide first-level support.
• Escalate issues when necessary and conduct follow-up to ensure customer satisfaction.

What You Bring:

• 1-2 years of technical support experience, preferably in a service desk environment.
• Strong customer service skills and proficiency with Microsoft Office and Windows.
• Ability to work independently, manage multiple tasks, and troubleshoot basic network issues.

Benefits:

• Medical, dental, and vision coverage, life insurance, and 401(k) with company match.
• FSA and HSA options, pet insurance, and additional benefits.
• Award-winning culture with a fun and respectful teamwork environment.