Manage incoming support requests across phone, chat, and email, triaging and resolving issues efficiently.
Research complex issues using historical data and internal knowledge.
Participate in team meetings, training, and knowledge-sharing activities.

Requirements:

At least 2 years of technical customer support experience in a fast-paced environment.
Availability to work 9:00 a.m. to 5:00 p.m. Pacific Time.
Proficiency with Microsoft Office, databases, and remote access tools.

Benefits:

Full-time, fully remote role aligned with Pacific Time.
Medical, prescription, dental, and vision insurance.
401(k) retirement savings plan and paid time off.

Infinity

Infinity provides a highly customizable software platform that supports financial services access. They are a partner company managing applications with a focus on customer success and remote collaboration.

Apply for This Position