Customer Care Consultant

Overview:

• This is a fully remote, six-month term position for candidates based in Canada.
• You will handle inbound inquiries, process orders, and manage warranty and RMA requests.
• Strong English communication and problem-solving skills are essential.

Responsibilities:

• Resolve customer inquiries, complaints, and basic technical issues by phone, email, and chat.
• Process order entries, changes, RMA requests, and document cases in the CRM.
• Collaborate with internal teams to resolve order discrepancies and escalate issues.

Requirements:

• High School Diploma or GED required; 1-3 years of customer service experience preferred.
• Proficient in Microsoft Office (Outlook, Word, Excel).
• Comfortable working independently in a remote, fast-paced environment.

About Anovia:

• With over 20 years in telecommunications outsourcing, Anovia supports Fortune 500 companies.
• You will collaborate with a skilled technical team and focus on system reliability.
• Anovia is an equal opportunity employer using AI tools in candidate processing.