Care & Support Representative

The Role:

• Play a key role in creating positive experiences for students, families, clients, and international partners.
• Combine customer care, relationship management, problem-solving, and detailed case follow-up.
• Work both independently and collaboratively within a virtual team.

Accountabilities:

• Deliver thoughtful and effective client care by acknowledging individual needs and communicating with empathy.
• Provide consistently high-quality customer service by remaining flexible, attentive, reliable, and responsive.
• Take ownership of customer needs from initial contact through resolution.

Requirements:

• At least 1 year of customer service experience with demonstrated ability to support customers professionally.
• Strong proficiency with Microsoft Word, Excel, email, and database systems.
• Excellent interpersonal and customer-service skills, including ability to de-escalate challenging interactions.

Benefits:

• CAD $18–$23 per hour, determined based on experience and geographic differentials.
• Fully remote work arrangement from anywhere in Canada.
• Opportunity to work in a culturally diverse environment and make a meaningful difference.