The Experience Partner will develop comprehensive experience proposals, maintain executive relationships, and offer proactive advice. They will work to align programs, agency, and objectives to improve CX outcomes, and help drive organic growth by leveraging current relationships.

As an Experience Partner you will be a CX practitioner and delivery expert across the portfolio of Granicus services, technology, and data solutions, responsible for developing and articulating comprehensive experience proposals, maintaining executive relationships with customers, and acting as a main contact for programs.

Receive, investigate, and resolve customer inquiries in a timely and accurate manner, handling them via telephone, and ensuring all customer communication is clearly documented through various channels. Educate callers to ensure resolution is achieved on first contact and must be able to pass required testing. This position requires schedule flexibility and adherence and may require overtime.

As a ‘doer’, you will ultimately be responsible for the crucial, tactical fundamentals of a software application deployment, and the success of the day to day dynamics between the Vector team and our customer. A successful candidate will demonstrate strengths in interpersonal skills and communication. Able to travel up to 50% to customer locations.

You will help leading companies empower their teams with training in the latest technologies so that they can develop powerful new products and services on a global scale, provide highly-professional customer service to executives and managers in large corporations, and maximize learner engagement and satisfaction.

The Yondr School Onboarding Specialist ensures partner success for Yondr's small school partners throughout their journey, from onboarding to annual recommitment. Responsibilities include facilitating onboarding webinars, managing automated nurture programs, and providing inbound customer support to guarantee partner success and relationship longevity.