We are seeking a dynamic Social Media and Community Specialist to join our team and serve as the voice of our brand across social media platforms. This role combines traditional customer support with social media and community management, making it perfect for someone who thrives in a fast-paced, technology-driven environment.
This role involves management of a team of Customer Success Managers responsible for key, major or strategic Wellbeing customers. The team lead will provide the team with mentoring, guidance and support including risk management, strategic planning and problem solving. The incumbent will be responsible for ensuring that key issues are escalated to the Director International Customer Success and other departments as appropriate.
As a Back Office Agent, you will be responsible for providing exceptional customer service and support to our French-speaking clients. Responsibilities include reviewing queries, processing, various administrative duties, responding to customer inquiries, resolving issues, and collaborating with team members. Maintaining accurate and up-to-date records of transactions in the CRM is expected.