Provide exceptional 24/7 Tier 1 support to Noodle employees, Noodle-built product users, university partners, and international LMS clients. The role represents user needs and provides training documentation & automated self help options. The Technical Support Associates are based in South Africa and report to the Technical Support Manager.

Provide world-class customer service within a global contact center environment, striving for first contact resolution and an elite customer experience. Assist consumers with orders, website access, and product features, educating them on TransUnion products and credit industry concepts. Troubleshoot service interruptions, retain subscribers, and accurately capture details.

As a Customer Care Agent (German Speaker), you will be the first point of contact for customers, ensuring a seamless and supportive experience by responding to enquiries via email and live chat, assisting with payments and orders, and collaborating with various departments to enhance customer satisfaction.