Customer Success Specialist

The Customer Success position at Property Leads is responsible for identifying, managing, and assessing customer concerns and questions. The successful candidate will be a customer-centric individual who can clearly and professionally communicate with clients, resolve inquiries, and handle complaints promptly. This role will ensure our clients are supported while following company policies. This role demands time and attentiveness (far more so than a traditional 9-5 job) and will work closely with our Sales & Customer Success Manager. Responsibilities include identifying, managing, and assessing customer concerns promptly, managing multiple email inboxes, replying to customers via email and text, understanding the client’s journey, following all company policies, working with the refund team, updating clients’ accounts, handling conflict professionally, and keeping track of customer requests.