Manage operational excellence for technology delivery and timely generation of SLA reports.
Drive issue resolution, root cause analysis, and day-to-day production support for a mid-size HealthPlan.
Coordinate with offshore teams, vendors, and manage customer escalation resolution.
HealthEdge offers AI-powered operational infrastructure for health insurance companies, guaranteeing an enduring financial edge. UST HealthProof, a trusted partner for health plans, has a global workforce of over 4,000 people built on simplicity, integrity, and leadership.
Provide 24x7x365 network support, including incident response, break/fix troubleshooting, and configuration changes for customer environments.
Troubleshoot Cisco and Fortinet firewalls, switches, routers, VPNs, and wireless infrastructure in a managed services setting.
Collaborate with external vendors and telecom providers to resolve hardware, circuit, and connectivity issues while following ITIL processes.
Jobgether is an AI-powered job matching platform that connects candidates with hiring companies. It operates as a tech-enabled recruitment service, processing applications and shortlisting top candidates for partner employers.
Lead and coordinate teams for systems incidents and N1, N2, N3 technical support, ensuring service continuity.
Oversee SRE, reliability, monitoring, and observability practices to improve system stability and performance.
Manage capacity, availability, and business continuity initiatives, anticipating risks and maintaining service levels.
Jobgether is an AI-powered job matching platform that connects candidates with hiring companies. It operates remotely and focuses on using technology to streamline recruitment processes.
Manage ServiceNow instance health, upgrades, patches, and user roles to ensure platform stability and compliance.
Configure and maintain modules (ITSM, ITOM, SPM, ITAM, SecOps) and implement advanced UI policies, workflows, and integrations.
Lead platform optimizations, develop dashboards and reports, and mentor junior administrators.
Ovation Healthcare strengthens independent community healthcare by providing support, guidance, and tech-enabled shared services to hospitals and health systems. They partner with over 375 hospitals across 47 states and foster a collegial atmosphere of professionalism and teamwork.
Lead technical service delivery and act as senior escalation point for Tier 1 and Tier 2 analysts, resolving complex incidents and maintaining SLA performance.
Coach, mentor, and provide real-time guidance to Service Desk Analysts, supporting team development and quality assurance.
Collaborate with Tier 3 engineers and specialist teams to drive timely resolution of incidents and service requests using Microsoft, infrastructure, and ITSM expertise.
Jobgether uses an AI-powered matching process to review applications and share top candidates with hiring companies. The partner company is a large-scale enterprise IT service delivery organization with a collaborative, technical environment.
Administer and optimize Azure cloud environments for multiple clients.
Serve as an escalation point for high-priority technical incidents and maintain reliable infrastructure.
Implement automation, Infrastructure as Code, and ensure compliance with security frameworks.
The company provides managed cloud services, specializing in Azure environments. It is a collaborative organization that values security, compliance, and high-performing cloud operations.
Design and maintain enterprise architecture for Modern Workplace, including endpoint management and collaboration platforms.
Define roadmap for Microsoft 365, Intune, and AI-powered workplace tools, ensuring governance and security.
Establish architecture standards and guide technical teams on device management and Zero Trust policies.
HBK, formed from the merger of Brüel & Kjær and HBM, is a global leader in sensors, data acquisition, and analytics for R&D and production. With over 3,500 employees worldwide and facilities in multiple countries, they are a top-three supplier in their market segments.
Ensure server environments meet service level agreements and administer Oracle Fusion applications and databases.
Provide technical support, maintenance, and upgrades for vendor applications, including disaster recovery planning.
Collaborate with developers, business users, and vendors to improve system performance and availability.
Navitus is a pharmacy benefit manager (PBM) alternative focused on reducing drug costs to make medications affordable. The company values diversity, growth, and collaboration, with a team-oriented culture.
Act as Tier 2 Technical Support escalation point for Microsoft 365 issues.
Monitor and coordinate tickets in DFM, assess resolution quality, and implement solutions.
Provide additional support including upskilling, onboarding new SMEs, and training ambassadors.
The company connects freelancers with clients needing specialized IT support. It operates as an online platform with a global workforce of independent contractors.
Analyze complex system requirements and create technical documentation such as flowcharts and specifications.
Design, implement, and maintain software applications while coordinating deployment and support activities.
Collaborate with teams to define solutions, perform testing, and improve system reliability and performance.
The company specializes in healthcare technology solutions that improve operations and service delivery. It offers a remote work culture with a focus on innovation and collaboration.