Provide basic customer service and IT support by handling standard inquiries using predefined scripts and procedures.
Log, track, and update incidents and requests in the ITSM system, ensuring accurate documentation and follow-up.
Execute simple change requests within defined change control windows, following established approval processes.
Jobgether is a company that uses an AI-powered matching process. They ensure job applications are reviewed quickly, objectively, and fairly against the role's core requirements.
Submit fully documented customer issues into a ticket management system
Analyze the symptoms, determine the urgency and where possible, provide resolution to the issue
Dispatch an incident to the appropriate Tier II support group when first call resolution is not possible, and manage the incident through its lifecycle
They are a dynamic IT provider in North America. Long View is proud of their culture that allows people to live life to its fullest, creating an environment of collaboration, support, innovation, enthusiasm, inclusion and belonging.
Serve as the lead architect for the ServiceNow platform, overseeing its configuration, implementation, and maintenance.
Lead a team responsible for the development and enhancement of the ServiceNow platform to meet business objectives.
Collaborate with stakeholders to identify business needs and ensure alignment with ServiceNow capabilities.
Unit4 is an agile, fast-growing cloud company with over 40 years of heritage, and they are on a mission to redefine Enterprise Resource Planning (ERP) for mid-market people-centric organizations. They have innovative, self-driving, adaptive, and intuitive software.
Perform a full assessment of our current Autotask and ITGlue configuration.
Recommend and implement improvements aligned with MSP industry standards.
Optimize workflows, queues, ticket categories, automation rules, SLA configurations, and billing setups within Autotask.
They are a growing Managed Services Provider that has been using Autotask PSA and ITGlue for three years. As their operations continue to scale, they are looking for an expert consultant who can evaluate their current environment, fine‑tune their configurations, and implement MSP‑industry best practices across both platforms.
Manage platform operations, analyze support requests, and prioritize technical resources.
Lead client operational status reviews, build relationships, and ensure client satisfaction with Managed Services.
Assist with commercial documentation, track project run rates, and identify relationship expansion opportunities.
TTEC Digital pioneers engagement and growth solutions to fuel exceptional customer experience (CX). It has over 1,800 employees. TTEC has been awarded the Great Place To Work 2024-2025 certification based on outstanding employee experience across 14 countries.
Keeping SLAs by ensuring the quick handing of tickets.
Improving the knowledge base.
Deutsche Telekom IT Solutions, a subsidiary of the Deutsche Telekom Group, provides a wide portfolio of IT and telecommunications services. With over 5300 employees, we serve hundreds of large customers, corporations in Germany and other European countries.
Manage the performance and operations of the assigned Virtual Service Desk shift to ensure timely resolution of technical issues.
Track Service Level Agreements and Key Performance Indicators, assisting in report creation for upper management on incident and request performance.
Lead and direct a team of support professionals, collaborating with other portfolio leads and government counterparts to support GSA IT end user services.
Empower AI provides artificial intelligence solutions and professional services to U.S. federal government agencies, focusing on Health, Defense, and Civilian missions. The company is headquartered in Reston, Virginia, and is recognized as a Military Friendly Employer with a commitment to a merit-based culture.
Lead disaster recovery risk assessments, exercises, and resilience testing activities.
Develop, maintain, and enhance recovery strategies, including Business Impact Analysis and Technical Recovery Plans.
Partner with business and technology teams to identify critical systems, dependencies, and potential vulnerabilities.
Ferguson is a leading value-added distributor of residential and commercial plumbing supplies, pipe, valves, and fittings across the US, making customers' complex projects simple and successful. As a Fortune 500 company with approximately 36,000 associates, it fosters a community-focused culture where people operate with the shared purpose of building something meaningful.
Own live service delivery post go-live, ensuring services remain stable, supported, and continuously improving.
Lead and develop 1st and 2nd line support teams, setting clear expectations, standards, and accountability.
Act as the senior operational contact for customers on all live service matters, managing performance against SLAs and KPIs.
TBA Group is part of a multi-national group of companies and promotes a creative and dynamic work environment. They are looking to recruit a Service Delivery Manager on a permanent basis in Doncaster.