Provide technical support and assurance across Control Room Support, managing incidents, problems, and changes in an ITIL-aligned environment.
Support major incident response, root-cause analysis, and change review while maintaining clear documentation and knowledge.
Collaborate with stakeholders, share expertise, and drive improvements, automation, and service integrity.
NEC Software Solutions, part of NEC Corporation, develops software for emergency services, transport, and public services. With 3,000+ employees, it supports governments, hospitals, and police to improve public outcomes.
Design and develop ServiceNow reports, dashboards, and Performance Analytics for IT visibility.
Automate ITSM reporting and KPI frameworks to deliver actionable insights.
Partner with stakeholders to define requirements and resolve data quality issues.
Danaher is a global life sciences, biotechnology, and diagnostics innovator helping solve the world's most important health challenges. With over 60,000 associates across more than 15 businesses, it fosters a culture of continuous improvement and belonging.
Manage and coordinate technology releases across multiple teams, including scheduling, deployment communications, and post-release reviews.
Partner with development teams, Scrum teams, and business stakeholders to ensure releases are properly planned, tested, approved, and validated.
Establish release-readiness criteria, track change tickets, and direct off-hours deployment activities while managing risks and dependencies.
Horace Mann helps educators identify financial goals and develop plans with insurance and financial products. Founded in 1945, it serves over 4,100 school districts, is publicly traded (HMN), and has more than $12 billion in assets, with a culture focused on supporting educators.
Drive incident follow-up and accountability for assigned clients, including escalations, SLA risks, and backlog reduction.
Facilitate Root Cause Analyses and support Major Incident Management to resolve systemic issues at their source.
Monitor client service health, prepare reports and dashboards, and lead Quarterly Business Reviews to improve service performance.
Atlas Technica handles IT management, user support, and cybersecurity for hedge funds and other investment firms. Founded in 2016, the company has grown consistently through a focus on service and maintains a professional, friendly global team.
Configure and administer IBM Maximo for facility maintenance operations, including work management, mobile execution, inventory, workflow, escalations, security groups, and reports.
Train field, service desk, and Government users through train-the-trainer sessions and produce configuration documentation for handover.
Support ITIL-aligned incident and problem management, including ticket triage, root-cause analysis, and permanent fixes.
Fire Creek Services Company, an All Native Group company, provides IT solutions and support for critical U.S. Government missions. As part of a tribally owned network of small businesses, it combines small-business agility with the resources and expertise of a larger established organization.
Respond to incoming phone calls, emails, and chat messages requesting technical support.
Log all service desk interactions, provide first-level support for desktops, laptops, printers, mobile devices, software, and basic network issues.
Escalate issues when necessary, follow up with customers, and continuously improve technical skills through training and certifications.
DYOPATH is an IT service provider offering technical support and managed solutions. The company is recognized for its award-winning culture and invests in employee development, fostering a fun and respectful teamwork environment.
Lead day-to-day ServiceNow platform operations and coordinate incident, problem, change, and release activities.
Monitor platform health, administer configurations, and support MID Servers and enterprise integrations.
Execute security controls, maintain operational documentation, and coordinate vendor support cases for platform defects.
NetImpact Strategies is a trusted advisor driving digital transformation for the Federal Government. The company has been recognized as a Top Workplace by The Washington Post for multiple years and emphasizes a dynamic, collaborative culture.
Lead global IT service desk operations ensuring 24/7/365 follow-the-sun support for 7,500 employees across five countries.
Drive AI transformation initiatives, implementing intelligent self-service, automation, and AI copilots to enhance efficiency.
Manage budgets, vendors, and strategic partnerships while fostering a culture of customer service excellence.
HealthEdge provides AI-powered operational infrastructure for health insurance companies, helping them modernize operations and compete effectively. With strong market momentum, they are growing and investing in their team, fostering a culture of innovation and collaboration.
Define and lead the global ITSM strategy, governance model, and continual improvement roadmap.
Own full ITIL-aligned practice governance across Incident, Problem, Change, Request Fulfilment, Service Catalogue, Knowledge, CMDB, Asset, Service Level, and Continual Improvement.
Lead BMC Helix platform governance and establish service quality metrics, KPIs, and executive reporting.
Eurofins Scientific is an international life sciences company providing analytical testing services to clients across multiple industries, ensuring product safety and authenticity. With over 63,000 employees across 950 laboratories in 60 countries, it is a global leader in testing and laboratory services, committed to sustainability and diversity.