Play a key role in ServiceNow implementation projects, focusing on ITSM and Request Management.
Be responsible for the functional and technical design of ServiceNow ITSM solutions.
Conduct workshops, consult with clients, provide training, and present solutions to various stakeholder groups.
Deutsche Telekom IT Solutions, a subsidiary of the Deutsche Telekom Group, is considered the most attractive employer in Hungary in 2025 according to Randstad's research. With over 5300 employees, they provide IT and telecommunications services to hundreds of corporate clients in Germany and other European countries.
Provide second‑level support for technical issues involving desktops, laptops, printers, mobile devices, software, and networks
Troubleshoot and resolve complex incidents, escalating when appropriate
Mentor and guide Level 1 analysts, assisting with incident resolution and skill development
Dyopath is a company that turns everyday work into meaningful impact with its L.O.V.E. philosophy—Living Our Values Every Day. They have an award-winning culture with a collaborative environment where achievements are celebrated.
Manage the delivery of Major Incident Management functions, hands on as needed.
Ensure the restoration of normal service operations as quickly as possible.
Identify and implement continual service improvement opportunities across functions.
NBCUniversal is a leading media and entertainment company creating world-class content across film, television, and streaming. They own brands like NBC, Telemundo, and Peacock and operate theme parks, employing a talented workforce committed to community improvement and an inclusive culture.
Address and resolve non-major incidents and service requests.
Deliver excellent customer service and professional support.
Escalate or reassign unresolved incidents to appropriate teams.
Sysco is an international technology company. They value diversity and inclusion, focusing on individual potential and creating a welcoming culture for all colleagues.
Own and improve the ITIL-aligned Problem Management process.
Lead RCA sessions using structured methods (5 Whys, Fishbone, Fault Tree).
Coordinate with Support, Application, Infrastructure, Developers, and Service Providers.
Eurofins Scientific is an international life sciences company, providing analytical testing services across multiple industries, ensuring safety and sustainability. With approximately 63,000 staff in over 950 laboratories across 60 countries, they maintain a decentralized and entrepreneurial network.
Collaborate with specialist teams to develop and execute the company's technology, security, and AI strategy.
Oversee all IT operations including Helpdesk/Service Desk, Systems Operations, Infrastructure/Network Operations, and End-user Computing/Device Management.
Lead incident, problem, and change management processes, ensuring timely resolution of issues and minimal business disruption.
GuidePoint Security provides cybersecurity expertise, solutions, and services to help organizations make decisions and minimize risk. They have over 1,200 employees and have established strategic partnerships with security vendors, serving as a trusted advisor to more than 6,200 customers.
Produce professional root cause analysis documentation for customers
Ensure the prioritization, planning, and execution of problem resolutions
ServiceNow is a global market leader, bringing innovative AI-enhanced technology to customers. They have over 8,100 customers, including 85% of the Fortune 500®, and their intelligent cloud-based platform connects people, systems, and processes.
Lead roadmap, governance, and excellence of procurement applications.
Serve as point of contact, partnering with various departments.
Drive upgrades, integrations, and compliance in systems.
FUJIFILM Biotechnologies is dedicated to making a real difference in people’s lives by partnering with innovative biopharma companies to develop vaccines, cures, and gene therapies. Fujifilm has over 70,000 employees globally and fosters a culture that fuels passion, energy, and drive.
Support Cloud Platform leadership by maintaining documentation of roadmap priorities and project status.
Coordinate inputs from subject matter experts across Cloud, Product, Security, and Infrastructure to ensure information accuracy.
Coordinate change-management activities, informing all affected teams of timelines, decisions, and impacts.
Experian is a global data and technology company, powering opportunities for people and businesses around the world. As a FTSE 100 Index company, they have a team of 22,500 people across 32 countries, and their corporate headquarters are in Dublin, Ireland.
Review IT service tickets for completeness and accuracy.
Identify missing information in tickets and flag quality issues.
Support improvement initiatives related to ticket quality.
KOSTAL Group is a global, family-owned German company that develops market-leading solutions for the solar and automotive industries. The company was established in 1912 and employs about 20,000 people at 47 locations in 22 countries.