Manage operational excellence for customer-facing technology delivery and timely SLA reporting.
Drive issue resolution, root cause analysis, and day-to-day production support for healthcare payer systems.
Oversee Edifecs and EDI operations, system maintenance, and customer escalation resolution.
HealthEdge provides AI-powered operational infrastructure for health insurance companies, helping them modernize operations and compete effectively. The company is expanding rapidly and investing in its people to support strong market momentum.
Establish and lead the Service Management Office, defining governance frameworks, standards, and performance mechanisms for Client IT Operations.
Drive major incident, problem/RCA, change, and release governance, ensuring disciplined execution and executive-quality communications across global teams.
Partner with technical leaders to convert recurring incidents and control gaps into prioritized improvement initiatives with measurable operational reporting.
HealthEdge offers AI-powered operational infrastructure for health insurance companies, providing a financial edge in a competitive market. The company is growing rapidly and investing in its people, fostering a culture of innovation and modernization in healthcare technology.
Manage and develop a team of level 1 and 2 Service Desk technicians to provide excellent technical support.
Oversee daily operations, establish processes and standards, and generate metrics for stakeholders.
Build strategic partnerships and identify process improvements or automation opportunities.
Teach For America is an education nonprofit that recruits, develops, and supports leaders to expand opportunities for children in underserved schools. The organization has staff across the U.S. and prioritizes a collaborative, mission-driven culture with a focus on professional growth and teamwork.
Provide L1/L2 support for Oracle Cloud ERP, triaging incidents and service requests in an ITIL-aligned environment.
Own tickets end-to-end, resolve standard queries, perform admin tasks, and escalate complex issues to L2/L3.
Support knowledge management, service improvement, and quarterly Oracle Cloud release testing.
Version 1 is a technology and transformation solutions provider trusted by global brands for over 30 years. It is an award-winning employer with 3300+ employees and a Great Place to Work in the UK and Ireland.
Lead and mentor a global team of L1/L2 service desk analysts, driving high-quality IT support and customer service.
Oversee daily service desk operations, manage major incidents, and continuously improve workflows with automation and ServiceNow.
Act as a point of contact for stakeholders, ensuring service desk performance meets ITIL standards and customer expectations.
Version 1 is a technology and transformation solutions provider trusted by global brands, with deep expertise in cloud and digital services. With 3300+ employees and recognised as a Great Place to Work in Ireland and UK, Version 1 fosters a values-driven culture focused on employee wellbeing and career growth.
Provide technical support and assurance across Control Room Support, managing incidents, problems, and changes in an ITIL-aligned environment.
Support major incident response, root-cause analysis, and change review while maintaining clear documentation and knowledge.
Collaborate with stakeholders, share expertise, and drive improvements, automation, and service integrity.
NEC Software Solutions, part of NEC Corporation, develops software for emergency services, transport, and public services. With 3,000+ employees, it supports governments, hospitals, and police to improve public outcomes.
Design and develop ServiceNow reports, dashboards, and Performance Analytics for IT visibility.
Automate ITSM reporting and KPI frameworks to deliver actionable insights.
Partner with stakeholders to define requirements and resolve data quality issues.
Danaher is a global life sciences, biotechnology, and diagnostics innovator helping solve the world's most important health challenges. With over 60,000 associates across more than 15 businesses, it fosters a culture of continuous improvement and belonging.
Manage and coordinate technology releases across multiple teams, including scheduling, deployment communications, and post-release reviews.
Partner with development teams, Scrum teams, and business stakeholders to ensure releases are properly planned, tested, approved, and validated.
Establish release-readiness criteria, track change tickets, and direct off-hours deployment activities while managing risks and dependencies.
Horace Mann helps educators identify financial goals and develop plans with insurance and financial products. Founded in 1945, it serves over 4,100 school districts, is publicly traded (HMN), and has more than $12 billion in assets, with a culture focused on supporting educators.
Drive incident follow-up and accountability for assigned clients, including escalations, SLA risks, and backlog reduction.
Facilitate Root Cause Analyses and support Major Incident Management to resolve systemic issues at their source.
Monitor client service health, prepare reports and dashboards, and lead Quarterly Business Reviews to improve service performance.
Atlas Technica handles IT management, user support, and cybersecurity for hedge funds and other investment firms. Founded in 2016, the company has grown consistently through a focus on service and maintains a professional, friendly global team.
Configure and administer IBM Maximo for facility maintenance operations, including work management, mobile execution, inventory, workflow, escalations, security groups, and reports.
Train field, service desk, and Government users through train-the-trainer sessions and produce configuration documentation for handover.
Support ITIL-aligned incident and problem management, including ticket triage, root-cause analysis, and permanent fixes.
Fire Creek Services Company, an All Native Group company, provides IT solutions and support for critical U.S. Government missions. As part of a tribally owned network of small businesses, it combines small-business agility with the resources and expertise of a larger established organization.