The Digital & AI Governance & Audit Analyst supports the governance, audit readiness, and continuous improvement of IT Service Management (ITSM), Disaster Recovery (DR), and Backup & Restore processes. This role offers a valuable development path for professionals looking to grow expertise in IT governance, service excellence, and regulatory alignment within a global Digital & AI organization.
Job listings
$86,860β$144,768
USD/year
Under the general direction of the manager, administers and supports IT infrastructure Change, Configuration and Release (CCR) management processes. Responsible for developing and maintaining CCR controls, traceability, compliance and reports. Documents processes and procedures and provides training on IT Service Management (ITSM) policies, procedures and general processes.
We are seeking a Senior Capacity and Performance Management Consultant to join our team in helping with Capacity and Performance Management adaptation to Cloud. The consultant would be responsible for implementing existing capacity & performance monitoring in Asset and Service level to enable the Capacity plan Roll out Phase.
In this role, you will support customer implementations by leading ITOM projects, accelerate time-to-value with repeatable solutions, and assist with escalations. You will also collaborate with product teams, contribute to ITOM strategy, and configure workflows, applications, and user interfaces. Assist in developing customer-specific reporting and dashboards to provide visibility into key operational metrics. You will work with customer success, support, and delivery teams to ensure alignment on project goals and outcomes.
Manage the planning, hardware installation and configuration, optimization, operations, and ongoing maintenance of the computer/data center including day-to-day operations of data centre ensuring the smooth functioning of critical infrastructure. Monitor system performance and capacity, safeguarding uptime, and reliability of all data center operations. Inspire and contribute to the improvement in team process, technology innovation and automation.
Seeking an Application Engineer to handle application installation, configuration, and administration in both production and non-production environments. This role involves application monitoring, performance tuning, and continuous service quality improvement. The engineer will also provide support and maintenance, resolve incidents, changes, releases, and problems, and automate administrative procedures.
The ServiceNow Support Administrator owns the day-to-day health, configuration, and continuous improvement of our ServiceNow platform (currently ITSM, CSM, and HRSD), acting as both technical steward and partner guiding future development of our modules and keeping the platform performant, secure, and aligned to best practices.
Design, develop, and implement high-quality solutions and facilitate customer discussions to discover key business and technical requirements. Provide experienced guidance and support the roll-out of solutions for customers, handling engagements as a project manager, and advising on internal tools. Engage with potential customers on sales calls as a technical resource, advising on product solutions.
The role involves testing, configuring, and supporting e.survβs business applications. Responsibilities include supporting system issues, designing and implementing solutions with business applications, and completing testing for software releases across the Applications estate.
The BMC Helix Consultant must have a wide range of knowledge with the configuration, customization, implementation and maintenance of BMC Remedy/Helix applications. Knowledge of supplemental products such as Business Workflows, Helix GPT or Discovery are considered beneficial. This role will primarily be remote, but depending on the client may require the ability to be on-site.