Remote Information technology Jobs · ITIL

This position, within the new Artificial Intelligence (AI) BU in the Digital Solutions portfolio unit of T-Systems, focuses on the global AI product business for external and internal customers. The role involves managing contract fulfilment, handling invoicing and controlling activities, and supporting pre-sales, Salesforce, and Contract Lifecycle Management. The SDM is responsible for SLA compliance, resource demand management, cost control, and stakeholder orchestration in nearshore and offshore locations.

This role blends hands-on technical leadership with strategic execution to scale systems, drive automation, and deliver an exceptional employee experience while maintaining a strong security posture. The ideal candidate is a people-first leader who thrives in fast-paced environments, balances operational excellence with innovation, and consistently drives measurable improvements in IT efficiency and reliability.

As a ServiceNow Business Process Consultant, you are a trusted advisor to our clients' senior stakeholders, leveraging deep expertise in business process optimization and the ServiceNow platform to design and guide the implementation of solutions that drive meaningful business transformation. You will be a key leader in client communication, responsible for leading discovery workshops, analyzing and documenting business processes, and translating complex requirements into detailed user stories.

Manage day-to-day administration of the ServiceNow platform, including user access, roles, and permissions. Monitor system performance and troubleshoot issues to ensure high availability and reliability. Configure and implement ServiceNow ITSM & ITOM modules, ensuring robust design and deployment aligned with best practices. Develop and maintain workflows, business rules, UI policies, and client scripts. Implement integrations with third-party systems using pre-built extensions and APIs.

The 2nd Line Support Engineer will handle more complex technical issues escalated from the 1st Line Support team. This role requires in-depth knowledge of AX 2012 and D365 systems, as well as the ability to analyze and resolve technical and business problems efficiently.

The ideal candidate will be an experienced global IT leader responsible for overseeing the delivery of IT services across production support, end-user computing, and change request management. This role will be accountable for ensuring service stability, optimizing the end-user experience, and scaling consistent delivery standards across geographies while adapting to local needs. Leverage Artificial Intelligence (AI) and automation to transform service delivery—enabling proactive monitoring, predictive incident management, and streamlined process optimization.

As an ITSM Atlassian Consultant, bring specialized knowledge and hands-on expertise to ensure the technical success of platform administration and operations, incident management, governance, continuous improvement, and reliability. Act as a Subject Matter Expert, offering guidance on technologies, products, or platforms like Jira, Confluence or Jira Service Management. You will be key in Solution Design, collaborating with stakeholders to develop solutions. You will provide knowledge transfer through training.

Join the Customer Excellence Group Technology Workflows team and collaborate with talented consultants to deliver next-generation solutions for ServiceNow’s customers, specializing in implementing IT solutions, offering advisory services, adopting best practices, driving innovation, and designing architectures for clients and partners. As a Technology Workflows Senior Consultant with expertise in IT Operations Management (ITOM), you will deliver ServiceNow solutions in a client-focused consulting environment, serving as a thought leader in implementation projects, delivering technical solutions and guidance.

This position is ideal for a hands-on engineer with strong experience in Linux systems, networking, and automation. You will be responsible for managing mission-critical infrastructure supporting real-time financial market data. You will ensure high system availability, low-latency performance, and robust security across production environments while driving automation, optimization, and continuous improvement initiatives.

As a Technical Account Manager (TAM), you will serve as the operational and technical leader for a portfolio of clients within TTEC Digital’s Managed Services practice. You will drive service delivery, lead client relationships, and ensure operational excellence across all aspects of the client lifecycle. This role is pivotal in contract renewals, incident management, platform upgrades, and continuous improvement.