Provide technical assistance and application support to NEC customers.
Investigate and resolve application issues, working toward SLA targets.
Develop and maintain technical support documentation and procedures.
NEC Software Solutions, part of NEC Corporation, delivers software solutions to dispatch ambulances, support families, and keep trains moving. They employ over 3,000 people and partner with governments, hospitals, police forces, housing providers, and local authorities.
Plan and execute System Administrative tasks related to ServiceNow ITOM platform operations.
Manage and maintain CMDB data quality, CI lifecycle, and data governance in alignment with ITIL v4 guidelines and federal standards.
Configure and maintain MID Servers, Service Graph Connectors, and REST/SOAP API integrations.
They are a dynamic community of experts fully committed to advancing their customers' missions, fostering professional growth, and making a positive impact on their communities. They are a close community of experts that pride themselves on creating an environment defined by teamwork, dedication, and excellence.
Provide advanced technical support for software applications used by the organization.
Troubleshoot and resolve complex application issues, including user errors, system bugs, and data discrepancies.
Perform root cause analysis and work with development teams or vendors to resolve software issues.
DYOPATH is known for outstanding IT service. We bring the same dedication internally: toward each other, valuing teamwork, achievement and a L.O.V.E. philosophy— Living Our Values Every Day.
Lead Service Transition Planning and Coordination to ensure seamless movement from development and engineering into operational acceptance.
Drive Operational Readiness and Acceptance, logging, tracking, and validating Operational Readiness Requirements (ORRs).
Develop and Maintain Transition Documentation, including operational readiness checklists (ORCs), support models, and process artifacts.
Peraton is a next-generation national security company that drives missions of consequence spanning the globe. As the world’s leading mission capability integrator and transformative enterprise IT provider, they deliver trusted solutions to protect our nation and allies.
Lead a team of service desk agents providing technical support to maintain ACWS accessibility.
Develop targeted communications and training to build knowledge and resolve repeating issues.
Oversee Service Desk operations, aligning with ITIL practices and meeting SLAs.
LMI accelerates government impact with innovation and speed, bringing commercial-grade platforms and mission-ready AI to federal agencies. With a focus on agility and collaboration, LMI serves the defense, space, healthcare, and energy sectors, and is headquartered in Tysons, Virginia.
Oversee daily SAP AMS operations, including incident, problem, change, and release management.
Lead and mentor SAP support teams, including internal staff and outsourced vendors.
Act as the primary liaison between business stakeholders, clients, and technical teams.
Nagarro is a Digital Product Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work on a scale across all devices and digital mediums, and we have 17000 plus experts across 39 countries. Our work culture is dynamic and non-hierarchical.
Recommending and delivering solutions that meet customer needs.
Preparing and executing workshops to promote process standardization and efficiencies.
Providing advisory and Implementation services and solutions, including platform configuration and training.
Advizex, a Myriad360 company, brings together over 50 years of innovation and client commitment. With deep, real-world experience across healthcare, education, government, manufacturing, and retail, Advizex delivers IT solutions that solve meaningful business challenges across infrastructure, cloud, cybersecurity, automation, and AI.
Manage the Task Order change management process in compliance with TekSynap BMS 7.04.0, ITIL practices, AF TO 00-33A-1100, and Communications Squadron workflows.
Review and validate change requests for completeness, accuracy, required documentation, risk, impact, urgency, priority, test plans, and rollback plans.
Establish, maintain, and control configuration baselines within the designated CMDB.
TekSynap is a fast-growing high-tech company that understands both the pace of technology today and the need to have a comprehensive well-planned information management environment. They embody the principle of nimbly utilizing the best of information technology to meet the business needs of Federal Government customers.
Lead Level 1-3 Service Desk analysts and engineers, aligning performance with team and career goals
Manage daily support operations, escalations, and SLAs for external client support
Improve service management, processes, automation, and first‑call resolution
Experian is a global data and technology company, powering opportunities for people and businesses around the world. A FTSE 100 Index company listed on the London Stock Exchange, they have a team of 23,300 people across 32 countries and a people-first culture.
Develop infrastructure operations strategy aligned with company's goals.
Oversee day-to-day operations, ensuring timely resolution of incidents.
Drive innovation and evaluate emerging technologies to optimize maintenance.
Gcore provides infrastructure and software solutions for AI, cloud, network, and security. With 210+ edge locations, 50+ cloud regions, and thousands of GPUs, they power everything from real-time communication and streaming to enterprise AI and secure web applications, and have a global team of 550+ professionals.