Design, configure, and maintain Cisco Webex UC environments including Webex Calling, Contact Center, and Connect using Control Hub.
Provide Tier 3 escalation support for complex troubleshooting across call quality, connectivity, provisioning, and system integration issues.
Mentor junior engineers and contribute to UC strategy, roadmap development, and continuous service improvement.
Jobgether is a platform that uses AI-powered matching to connect candidates with jobs. They operate with a small team focused on streamlining the hiring process through technology.
Design and architect scalable CX solutions using platforms like Zendesk, Amazon Connect, and AWS services.
Lead technical discovery sessions with prospects to translate business requirements into contact center solutions.
Build proof-of-concepts and configure sandbox environments to demonstrate real-world workflows.
Jobgether is an AI-powered job platform that matches candidates to roles using automated technology. They facilitate the hiring process by reviewing applications and sharing top candidates with partner companies.
Provide front-line technical support for a large enterprise IT environment, answering and resolving incoming service desk contacts via voice and digital channels using Amazon Connect and Salesforce Service Cloud Voice.
Document incidents and requests accurately, escalate per defined ITSM procedures, and meet service-level targets for response, resolution, and customer satisfaction.
Contribute to knowledge base articles and continuous improvement of support processes, following ITIL-aligned processes for incident, request, and escalation management.
FormativGroup operates within the critical middle layer of business technology, connecting infrastructure to business processes for the middle market. They employ specialists with deep technical expertise across cloud architecture, system integration, AI, and data strategy to unify fragmented systems.
Lead, mentor, and develop a team of engineers and administrators managing enterprise productivity platforms.
Oversee 24x7x365 operational support, including on-call rotations and escalation management.
Act as senior technical escalation point for complex incidents and drive platform enhancements.
Cision is a global leader in consumer and media intelligence, engagement, and communication solutions. The company serves over 75,000 organizations, including 84% of the Fortune 500, and is committed to fostering an inclusive environment.
Serve as core delivery role within AWS Managed Services, ensuring stability and performance of client contact center platforms.
Provide 24x7 operational support, incident response, and technical troubleshooting for Amazon Connect and supporting AWS services.
Proactively monitor environments, execute configuration changes, and contribute to documentation and continuous improvement.
TTEC Digital pioneers engagement and growth solutions that fuel exceptional customer experience (CX). The company has 1,800+ employees and has been awarded Great Place To Work 2024-2025 certification based on outstanding employee experience across 14 countries.
Lead strategy and operations for enterprise collaboration, messaging, and voice platforms including Google Workspace, Zoom, Webex, and RingCentral.
Manage a distributed team of engineers, focusing on service reliability, user experience, and automation.
Drive transition from legacy email to a Google Workspace-centered model, reducing operational toil.
CrowdStrike is a global cybersecurity leader that protects organizations with an AI-native platform. They are a large, mission-driven company with a culture of innovation, flexibility, and responsible AI adoption.
Act as the final technical escalation for P1/P2 incidents, lead the technical bridge, and deliver post-incident remediation plans.
Lead deep-dive diagnostics across network, server, cloud, and backup platforms to isolate root cause.
Own problem management for chronic issues, produce RCAs, and track systemic fixes to closure.
Trace3 is a leading Transformative IT Authority that provides unique technology solutions and consulting services, empowering IT executives to achieve competitive advantage. The company employs more than 1,200 people across the United States and fosters a culture that embodies the spirit of a startup with the advantage of a scalable business.
Lead migration of digital contact center workloads from Genesys and LivePerson to Amazon Connect.
Design and implement chat, chatbot, SMS, email, and WhatsApp solutions using Amazon Connect and AWS services.
Develop custom widgets and integrate with CRM platforms like Salesforce and ServiceNow.
Miratech is a global IT services and consulting company that helps visionaries change the world by supporting digital transformation for large enterprises. With nearly 1000 full-time professionals and a 99% project success rate, they have a culture of Relentless Performance and operate in 25 countries across 5 continents.
Lead and grow a team of contact center architects, developers, and consultants for Amazon Connect transformations.
Serve as strategic advisor for customers' contact center modernization, guiding migrations from legacy platforms.
Oversee solution delivery, ensuring quality, scalability, and security while contributing to practice growth.
NeuraFlash, Part of Accenture, redefines business through AI and technologies like Agentforce, integrating Salesforce Einstein and Amazon Connect to revolutionize customer experiences. As a trusted leader with Salesforce's #1 partner for Agentforce, we foster a culture of collaboration, innovation, and celebration among a remote and hybrid team.
Configure, develop, and support NICE CXone contact center solutions.
Focus on scripting, call flow design, and system optimization.
Work with business and technical teams to ensure efficient routing and high system performance.
The Ohio State University is a top-20 public university with leading academic health centers. The university employs a large and diverse team dedicated to education, research, and healthcare, fostering a strong sense of community and commitment to excellence.
Administer and optimize contact center technology platforms, including Service Cloud Voice, AWS telephony, and Calabrio workforce management.
Source, analyze, and interpret data to identify trends, create forecasts, and provide actionable insights for leadership.
Track and report department, team, and individual performance across telephone, email, chat, and fax channels.
Lifeway is a Christian ministry focused on making disciples of Jesus Christ through resources and services. It has a strong Work from Anywhere culture, headquartered in Nashville, TN, and emphasizes community with regular team gatherings.
Act as the first point of contact for client issues via phone, email, and automated alerts, triaging tickets and escalating when needed.
Configure and deploy new workstations, troubleshoot Windows PCs and servers, and support Active Directory and LAN environments.
Document all work in IT Glue and assist with endpoint security and email management.
DistantJob is a growing Managed Services Provider that offers responsive, people-first IT support to small and mid-sized businesses. They are a remote-first company focused on clear communication and a caring approach to technology issues.
Provide expert support and troubleshooting of Windows workstations and servers.
Manage Microsoft 365 environments including Exchange, SharePoint, OneDrive, and MS Teams.
Oversee Azure AD administration and network management tasks such as firewall, VPN, and DNS/DHCP.
ICIMS provides an industry-leading IoT SaaS platform for technology management and support. The company is a global organization with a focus on cloud infrastructure and user environments, fostering a culture of continuous learning and cross-functional collaboration.
Lead M&A IT integrations and manage Microsoft 365 environment optimization.
Develop and maintain documentation, security protocols, and system configurations.
Collaborate with IT team to execute upgrades, migrations, and ensure system performance.
E2 Consulting Engineers, Inc. is a professional services firm specializing in engineering services including project engineering, federal base operations, gas pipeline construction, environmental consulting, and IT services. Founded in 1988, the company values safety, innovation, and collaboration, with a dedicated team.
Design, develop, and maintain Amazon Connect contact flows, IVR solutions, and call routing strategies to deliver scalable customer engagement solutions.
Integrate AWS Lambda, DynamoDB, S3, and other services with CRM platforms, third-party APIs, and conversational AI like Google Dialogflow CX.
Collaborate with cross-functional teams and support CI/CD automation using Terraform, CloudFormation, and version control tools.
Miratech is a global IT services and consulting company that partners with enterprises and startups to drive digital transformation. With nearly 1000 full-time professionals operating in 25 countries across 5 continents, the company boasts a 99% project success rate and over 25% annual growth, fostering a culture of relentless performance and innovation.
Serve as the Tier 3 escalation point for complex desktop and endpoint support issues, troubleshooting advanced Windows and Microsoft 365 problems.
Provide technical leadership and mentorship to Desktop Support engineers, assisting with escalated incidents and knowledge transfer.
Support and administer Microsoft endpoint technologies including Intune, Windows Autopilot, and Active Directory for lifecycle management.
Connection is a technology staffing and managed services company that provides IT solutions and talent. This role is a long-term contract position within their Technical Staffing division, offering benefits and a collaborative team culture.
Support and maintain AWS-based infrastructure, Microsoft services, and monitoring solutions.
Troubleshoot infrastructure and application issues, participate in incident resolution and root cause analysis.
Automate routine operational tasks and collaborate with cross-functional teams to improve processes.
Tietoevry Tech Consulting is a leading Nordic tech company that creates digital futures for businesses and societies. With a large team of professionals and a culture rooted in openness, trust, and diversity, they foster an inspiring and innovative workplace.
Lead administration, optimization, and security of all SaaS applications including Microsoft 365 and Google Workspace.
Manage IAM policies, enforce Zero Trust principles, and implement automation solutions using Power Automate or Zapier.
Collaborate with Security, Compliance, and HR teams to ensure secure employee onboarding, offboarding, and audit readiness.
Veta Virtual is a hiring platform connecting talent with high-growth clients in the fintech and cryptocurrency industry. The company offers a competitive USD salary, performance incentives, and a fully remote, collaborative culture in a fast-paced global environment.
Support and implement Microsoft solutions for clients, including M365, Azure, and Active Directory.
Gain hands-on experience with security platforms and endpoint management technologies.
Develop technical and consulting skills while working alongside senior engineers and architects.
Sentinel delivers solutions that address a range of IT needs, from security to communications to cloud and managed services. Since 1982, they have grown from providing technology maintenance services to one of the leading IT services providers in the US, with multiple operating centers and a team-oriented culture.