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Responsibilities:
- Lead migration of digital contact center workloads from Genesys and LivePerson to Amazon Connect.
- Design and implement chat, chatbot, SMS, email, and WhatsApp solutions using Amazon Connect and AWS services.
- Develop and integrate custom chat widgets and portals, including JWT authentication and secure API invocation.
Qualifications:
- 5+ years of experience in contact center platforms, with at least 3 years in Amazon Connect.
- At least 2 years of hands-on experience implementing digital channels (chat, chatbot, SMS, email, WhatsApp).
- Strong proficiency in AWS services: Lambda, API Gateway, DynamoDB, S3, CloudWatch, Cognito, etc.
We Offer:
- Culture of Relentless Performance with a 99% project success rate and over 30% year-over-year revenue growth.
- Competitive Pay and Benefits, including health insurance, language courses, and a relocation program.
- Work From Anywhere Culture with the flexibility of remote work.
Miratech
Miratech is a global IT services and consulting company that helps visionaries change the world by supporting digital transformation for large enterprises. With nearly 1000 full-time professionals and a 99% project success rate, they have a culture of Relentless Performance and operate in 25 countries across 5 continents.