Administer and support cloud-native infrastructure powering Telecommunication systems, with a strong focus on AWS-hosted services.
Perform day-to-day system administration tasks within AWS GovCloud, including provisioning, configuring, monitoring, and patching Linux-based virtual machines.
Monitor cloud system performance using CloudWatch, CloudTrail, and Splunk, diagnosing and resolving infrastructure issues to maintain 24/7 uptime.
TekSynap is a fast-growing high-tech company that understands the pace of technology and the need for a comprehensive information management environment. They aim to utilize the best of information technology to meet the business needs of Federal Government customers.
Leverage expertise in CX, call center infrastructure, and automation to deliver AI solutions to enterprise contact centers.
Design, build, and deploy applications using Cresta SDKs, libraries, and APIs integrated with chat or phone platforms.
Collaborate with Customer Success and engineering teams to remove technical barriers and drive value for customers.
Cresta provides an AI platform that optimizes customer experience through conversational agents, real-time augmentation, and conversation intelligence. Having raised over $270 million from top investors like a16z, Greylock, and Sequoia, the company fosters an innovative culture led by AI experts from Stanford and Google.
Act as the primary technical point of contact, providing consultancy on Genesys solutions.
Design and deliver advanced end-to-end technical solutions for Genesys Cloud delivery projects.
Take ownership of establishing and maintaining the technical architecture for Genesys solutions.
Miratech is a global IT services and consulting company that brings together enterprise and start-up innovation. We support digital transformation for some of the world's largest enterprises, with nearly 1000 full-time professionals and an annual growth rate exceeding 25%.
Serve as core delivery role within AWS Managed Services, ensuring stability and performance of client contact center platforms.
Provide 24x7 operational support, incident response, and technical troubleshooting for Amazon Connect and supporting AWS services.
Proactively monitor environments, execute configuration changes, and contribute to documentation and continuous improvement.
TTEC Digital pioneers engagement and growth solutions that fuel exceptional customer experience (CX). The company has 1,800+ employees and has been awarded Great Place To Work 2024-2025 certification based on outstanding employee experience across 14 countries.
Provide front-line technical support for a large enterprise IT environment, answering and resolving incoming service desk contacts via voice and digital channels using Amazon Connect and Salesforce Service Cloud Voice.
Document incidents and requests accurately, escalate per defined ITSM procedures, and meet service-level targets for response, resolution, and customer satisfaction.
Contribute to knowledge base articles and continuous improvement of support processes, following ITIL-aligned processes for incident, request, and escalation management.
FormativGroup operates within the critical middle layer of business technology, connecting infrastructure to business processes for the middle market. They employ specialists with deep technical expertise across cloud architecture, system integration, AI, and data strategy to unify fragmented systems.
Deploy, manage, and maintain AWS infrastructure across development, staging, and production environments.
Build and maintain scalable, reusable and secure Infrastructure as Code (IaC) using Terraform Enterprise.
Develop, implement and manage CI/CD pipelines for automated application and infrastructure deployments.
Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. They retain nearly 1000 full-time professionals, and their annual growth rate exceeds 25%.
Evaluate client's current technology architecture from solutions and integration perspective.
Design To-Be architectures enabling AI, data, and automation use cases.
Define integration strategies between core systems, cloud platforms, APIs, and events.
NEORIS is a digital accelerator with over 20 years of experience accompanying the world's largest companies in their technological transformation. With a presence in 11 countries and over 4,000 professionals, they work in a multicultural culture that drives innovation, strategy, and high-impact communication.
Design, configure, and maintain Cisco Webex UC environments including Webex Calling, Contact Center, and Connect using Control Hub.
Provide Tier 3 escalation support for complex troubleshooting across call quality, connectivity, provisioning, and system integration issues.
Mentor junior engineers and contribute to UC strategy, roadmap development, and continuous service improvement.
Jobgether is a platform that uses AI-powered matching to connect candidates with jobs. They operate with a small team focused on streamlining the hiring process through technology.