Senior Unified Communications Engineer

Key Responsibilities:

• Design, configure, and maintain Cisco Webex UC environments including Webex Calling, Webex Contact Center, and Webex Connect using Control Hub.
• Provide Tier 3 escalation support for complex troubleshooting across call quality, connectivity, provisioning, and system integration issues.
• Mentor junior engineers and contribute to UC strategy, roadmap development, and continuous service improvement.

Requirements:

• 5+ years of experience in Unified Communications and/or Contact Center engineering in enterprise environments.
• Hands-on expertise with Cisco Webex Calling, Webex Contact Center, and Webex Connect, including Control Hub administration.
• Strong experience designing call flows, IVRs, routing logic, dial plans, queues, and telephony infrastructure.

Benefits:

• Competitive compensation package with temp-to-perm opportunity and long-term career potential.
• Remote work flexibility within eligible U.S. states and exposure to enterprise-scale Cisco Webex cloud environments.
• Certification and continuous learning support including Cisco, ITIL, and related technologies.