Serve as a subject‑matter expert for RingCentral and NICE CXone, including platform architecture, call routing, and advanced feature configuration.
Design, build, and maintain API integrations between RingCentral, NICE CXone, and Salesforce, including custom REST/API development.
Troubleshoot and resolve complex issues spanning telecom platforms, contact center systems, CRM integrations, and customer journeys.
BHG Financial provides financial solutions. They have an award-winning culture centered around transforming talented employees into effective business leaders. They are dedicated to helping accomplished professionals, small businesses, and institutions build upon their success.
Planning and executing upgrade and migration activities for Cisco Contact Center environments.
Designing, building, and deploying Webex Contact Center (WxCC) solutions, including call flow development.
Troubleshooting and debugging complex environment issues during upgrades or deployment phases.
Burwood Group is a technology consulting firm that helps organizations turn technology into meaningful business outcomes. Founded in 1997, they have grown into a nationwide team of experts committed to making a real difference and believe in ownership, collaboration, and growth.
Act as the primary technical point of contact, providing consultancy on Genesys solutions.
Design and deliver advanced end-to-end technical solutions for Genesys Cloud delivery projects.
Take ownership of establishing and maintaining the technical architecture for Genesys solutions.
Miratech is a global IT services and consulting company that brings together enterprise and start-up innovation. We support digital transformation for some of the world's largest enterprises, with nearly 1000 full-time professionals and an annual growth rate exceeding 25%.
Deliver technical support for Cisco Enterprise Collaboration System and provide subject matter expertise on system integrations.
Mentor and assist in the management, testing, implementation, and deployment of new and existing technologies as it pertains to Cisco Collaboration products.
Enhance or innovate more effective tools, automations, and processes that will assist the engineering community to more effectively solve customer problems faster.
EPlus believes technology is a people business. Their team is passionate, skilled, and driven to deliver solutions. They value collaboration, innovation, and extraordinary results.
Oversee and ensure the delivery of a scalable, highly resilient, and cost-effective Enterprise VoIP infrastructure.
Manage coordination with vendors and service providers on VOIP design, implementation and capacity planning.
Troubleshoot and resolve LAN/WAN DOF connectivity issues as they relate to IP/VOIP redundancy, vlans, cabling, printing and security, and the OTI cloud.
The NYC Department of Finance (DOF) administers the tax revenue laws of the city to instill public confidence and encourage compliance while providing exceptional customer service. The Finance Information Technology (FIT) Division designs, builds, and supports all facets of DOF’s computer systems, including hardware, software, applications, infrastructure, telephone, and data security.
Leverage expertise in CX, call center infrastructure, and automation to deliver AI solutions to enterprise contact centers.
Design, build, and deploy applications using Cresta SDKs, libraries, and APIs integrated with chat or phone platforms.
Collaborate with Customer Success and engineering teams to remove technical barriers and drive value for customers.
Cresta provides an AI platform that optimizes customer experience through conversational agents, real-time augmentation, and conversation intelligence. Having raised over $270 million from top investors like a16z, Greylock, and Sequoia, the company fosters an innovative culture led by AI experts from Stanford and Google.
Manage and collaborate with customers to support complex SIP integrations.
Investigate and debug call failures via PCAP analysis and SIP traces.
Act as the primary technical point of contact for enterprise clients post-onboarding.
Retell AI is using first principles to reimagine the call center with cutting-edge voice AI. They have scaled to $60M ARR with a team of 40 people and are looking for ambitious builders who want to tackle hard technical problems.
Administer and support cloud-native infrastructure powering Telecommunication systems, with a strong focus on AWS-hosted services.
Perform day-to-day system administration tasks within AWS GovCloud, including provisioning, configuring, monitoring, and patching Linux-based virtual machines.
Monitor cloud system performance using CloudWatch, CloudTrail, and Splunk, diagnosing and resolving infrastructure issues to maintain 24/7 uptime.
TekSynap is a fast-growing high-tech company that understands the pace of technology and the need for a comprehensive information management environment. They aim to utilize the best of information technology to meet the business needs of Federal Government customers.
Provide first-contact resolution for customer issues including encryption support, account lockouts, and account provisioning.
Triage and escalate service requests to appropriate second or third-tier support teams while maintaining accurate records.
Collaborate with teammates using approved platforms like MS Teams and Jira, and contribute to the knowledge base.
OHSU (Oregon Health & Science University) is a public academic health center dedicated to patient care, groundbreaking research, and training the next generation of healthcare professionals. As Portland's largest employer, it operates a system of hospitals and clinics across Oregon and Southwest Washington, fostering an inclusive and anti-racist culture.
Lead the design and implementation of enterprise collaboration solutions within Microsoft 365, including Teams, SharePoint, and Exchange Online.
Drive adoption and effective use of Microsoft 365 and Copilot through stakeholder engagement and enablement strategies.
Provide technical leadership and mentorship to collaboration engineers and manage complex platform projects.
Holman is a family-owned global automotive services organization offering fleet management, leasing, vehicle upfitting, and retail sales. With over 10,000 employees worldwide, the company emphasizes core values and a culture of doing what's right.
Partner with enterprise account executives to align technical solutions with business and security needs.
Design and deliver tailored product demonstrations and proof-of-concepts for senior stakeholders.
Own the technical response process for RFPs, RFIs, and enterprise procurement cycles.
Jobgether is an AI-powered job matching platform designed to connect candidates with hiring companies efficiently. They operate with a remote-first culture and focus on using technology to streamline the recruitment process.