Deliver technical support for Cisco Enterprise Collaboration System and provide subject matter expertise on system integrations.
Mentor and assist in the management, testing, implementation, and deployment of new and existing technologies as it pertains to Cisco Collaboration products.
Enhance or innovate more effective tools, automations, and processes that will assist the engineering community to more effectively solve customer problems faster.
Manage and collaborate with customers to support complex SIP integrations.
Investigate and debug call failures via PCAP analysis and SIP traces.
Act as the primary technical point of contact for enterprise clients post-onboarding.
Retell AI is using first principles to reimagine the call center with cutting-edge voice AI. They have scaled to $60M ARR with a team of 40 people and are looking for ambitious builders who want to tackle hard technical problems.
Engineers and integrates voice, video, and collaboration capabilities across IT/OT environments.
Includes lab validation, cutover support, operational testing, transition artifacts, and ORR support.
Strong documentation/runbook discipline
DMI is a leading provider of digital services and technology solutions, headquartered in Tysons Corner, VA. With a focus on end-to-end managed IT services, DMI supports public sector agencies and commercial enterprises around the globe and is committed to delivering secure, efficient, and cost-effective solutions.
Oversee and ensure the delivery of a scalable, highly resilient, and cost-effective Enterprise VoIP infrastructure.
Manage coordination with vendors and service providers on VOIP design, implementation and capacity planning.
Troubleshoot and resolve LAN/WAN DOF connectivity issues as they relate to IP/VOIP redundancy, vlans, cabling, printing and security, and the OTI cloud.
The NYC Department of Finance (DOF) administers the tax revenue laws of the city to instill public confidence and encourage compliance while providing exceptional customer service. The Finance Information Technology (FIT) Division designs, builds, and supports all facets of DOF’s computer systems, including hardware, software, applications, infrastructure, telephone, and data security.
Planning and executing upgrade and migration activities for Cisco Contact Center environments.
Designing, building, and deploying Webex Contact Center (WxCC) solutions, including call flow development.
Troubleshooting and debugging complex environment issues during upgrades or deployment phases.
Burwood Group is a technology consulting firm that helps organizations turn technology into meaningful business outcomes. Founded in 1997, they have grown into a nationwide team of experts committed to making a real difference and believe in ownership, collaboration, and growth.
Provide post-implementation, support desk, and front/back line support to solve technical issues on storage hardware and software products.
Manage all open tickets and ensure customers receive daily updates on case status, liaising with customer-facing and internal teams for problem resolution.
Develop innovative, customized solutions to meet customers' business needs and clearly communicate complex technical topics to varied knowledge levels.
DataDirect Networks (DDN) is a global market leader in AI and multi-cloud data management at scale, providing cutting-edge data intelligence platforms for high-performance data centers. The company fosters a team of passionate professionals with a commitment to innovation, customer-centricity, and market leadership.
Provide expert front line support to all internal and external customers to strengthen customer satisfaction and contribute to positive surgical outcomes.
Analyze and troubleshoot complex Robotic problems using remote diagnostics or over the telephone; some on-site or in-house service support may be required.
Record requests for service and actions taken using computerized and manual documentation systems to provide historical service records and identify trends.
Intuitive believes that minimally invasive care is life-enhancing care, expanding the potential of physicians to heal without constraints. They are a pioneer and market leader in robotic-assisted surgery, striving to foster an inclusive and diverse team, committed to making a difference.
Voice Engineering: Configure and troubleshoot SIP, PRI, Hosted PBX, and Fax over IP services.
AireSpring provides Cloud Communications, Managed Connectivity and Managed Security. They are family owned, have 22,000 enterprise locations worldwide and have earned more than 100 industry awards.
Troubleshoot and resolve network/systems problems.
Design, develop, and troubleshoot systems.
Maintain current technical skills in network expertise.
EPlus believes technology is a people business and are driven to deliver solutions. The team values collaboration, innovation, and extraordinary results.
Act as the primary technical point of contact, providing consultancy on Genesys solutions.
Design and deliver advanced end-to-end technical solutions for Genesys Cloud delivery projects.
Take ownership of establishing and maintaining the technical architecture for Genesys solutions.
Miratech is a global IT services and consulting company that brings together enterprise and start-up innovation. We support digital transformation for some of the world's largest enterprises, with nearly 1000 full-time professionals and an annual growth rate exceeding 25%.
Supports Synapse products by troubleshooting issues and providing timely responses.
Works on 3rd party hardware, software, and network related issues.
Documents cases throughout the troubleshooting process.
FUJIFILM Healthcare Americas Corporation innovates for a healthier world with cutting-edge healthcare solutions. They have over 70,000 employees across healthcare, electronics, business innovation, and imaging, guided by their Group Purpose of giving the world more smiles.
Assist in deploying enterprise network infrastructure solutions.
Configure and support routing, switching, wireless, firewall, and VPN technologies.
Troubleshoot network connectivity, routing, switching, wireless, and security-related issues.
Myriad360 delivers enterprise networking solutions. They foster inclusion and enable employees to work to the best of their ability, with an accessible and engaged executive team.
Troubleshooting software and hardware issues in a round robin phone and ticketing queues.
Collaborating with internal teams to resolve escalated cases.
Documenting solutions for knowledge sharing.
Illumia is an industry leader in bringing the best integrated technology solutions to education, healthcare, and business campuses worldwide. The company was built on the collective expertise of Transact Campus + CBORD, and brings together people, technology, and insight.
Provide remote laptop and user support to our global team to troubleshoot system and network problems.
Use Salesforce to log, update, and resolve support tickets in a timely manner.
Collaborate with internal teams and 3rd party vendors to troubleshoot/resolve incidents.
Plative Inc. is committed to creating a diverse environment and is an equal opportunity employer. They value building trusted relationships and fostering openness and empathy in every interaction.
Define and refine the strategy of the ePlus Collaboration practice.
Prepare and package Collaboration solutions for sales and delivery.
Collaborate with Sales, Pre-Sales, and Delivery leadership to develop new Collaboration solutions.
ePlus engineers transformative technology solutions for visionary companies. They are immersed across the IT ecosystem, partnering with leading-edge technology manufacturers. The company values collaboration, innovation, and extraordinary results; they also foster respectful communication, teamwork, and work-life balance.
Troubleshoot complex customer issues across networking, APIs, and communications products.
Investigate using tools like Postman, cURL, Wireshark, Linux terminal and our internal tooling.
Collaborate with customers, vendors, and engineering teams to resolve cases.
Telnyx is building the future of global connectivity, from architecting a global, multi-cloud IP network to bringing hyperlocal edge technology. They solve real-world problems through innovative connectivity solutions and foster an environment of continuous learning and growth for their team.
Act as the 3rd-level escalation point for complex issues in CDN and Edge Network products, diagnosing advanced problems with caching, DNS, routing, SSL/TLS, and web security.
Take ownership of high-severity incidents and drive resolution by collaborating with Engineering, Network, and Operations teams, and assist with root cause analysis and preventive measures.
Provide technical guidance and mentorship to L1 and L2 Support Engineers, maintain internal documentation, and participate in post-incident reviews and improvement initiatives.
Gcore is a global provider of infrastructure and software solutions for AI, cloud, network, and security, powering real-time communication, streaming, enterprise AI, and secure web applications. The company has a team of over 550 professionals and partners with leading technology firms like Intel and NVIDIA to build foundational infrastructure for an AI-driven world.
Guide customers through product operation, configuration, and best practices.
Troubleshoot hardware, software, and networking issues efficiently.
Deliver timely solutions and ensure customer satisfaction.
Cadwell specializes in products that directly impact patient care in clinical neurophysiology and sleep medicine. They are a collaborative, mission-driven team that invests in employee growth.
Respond to customer inquiries quickly and efficiently.
Deliver remote installation, configuration, and support for new & existing customers.
Provide remote troubleshooting and technical support to customers.
Riva is an Edmonton-based software development company with a global footprint. They create seamless data flow between applications and CRM, synchronizing data and eliminating the need for task switching. They offer a work culture that fosters diversity, equity, inclusion, and fun.
Serve as technical subject matter expert for fiber optic connectivity, copper connectivity, and physical support product lines.
Provide pre-sales engineering support for customer and partner product inquiries.
Conduct product presentations, solution demonstrations, and technical training sessions.
Legrand is the global specialist in electrical and digital building infrastructures. Their products are designed for residential, commercial, and data center markets. Legrand is a global, publicly traded company listed on the Euronext (Legrand SA EPA: LR ).
Maintain the reliability and performance of customer environments remotely, supporting Mirantis Opensack/k0s layers.
Diagnose and resolve system-level issues, requiring hands-on Linux administration experience.
Troubleshoot customer environments based on Linux, OpenStack, Kubernetes, networking, and other cloud technologies; detect, report, and resolve issues.
Mirantis helps enterprises move to the cloud on their terms, delivering a true cloud experience on any infrastructure, powered by Kubernetes. They serve many of the world’s leading enterprises and value openness, collaboration, risk-taking, and continuous growth.