What You Will Be Doing:

Effectively respond to selected customer inquiries quickly and efficiently.
Delivering remote installation, configuration, and support for new & existing Riva Cloud and Riva On-premises customers and internal teams.
Providing remote troubleshooting and technical support to Riva customers.

What You Bring to the Table:

5+ years of experience in customer service in a help desk, service desk, training, pre-sales technical support, desktop, or IT network support capacity.
Computing technology diploma, university degree, college diploma, a Microsoft MCSA, or other.
Knowledge of web server administration using IIS, .Net Framework, load balancing, disaster recovery, and Windows Server 2012+.

More About Riva:

Edmonton-based software development company with a global footprint.
Our Relationship Engine creates seamless data flow between applications like email, calendar, contacts, and tasks and CRM.
Synchronizing data and eliminating the need for task switching, application toggling, and data entry duplication across platforms.

Riva

Riva is an Edmonton-based software development company with a global footprint. They create seamless data flow between applications and CRM, synchronizing data and eliminating the need for task switching. They offer a work culture that fosters diversity, equity, inclusion, and fun.

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