Serve as the primary technical point of contact for customers and internal stakeholders on cloud contact center solutions
Design and deliver end-to-end solutions, including discovery workshops, requirements gathering, and technical design documentation
Analyze business and technical requirements to define scalable and efficient architectures
Miratech helps visionaries change the world. They are a global IT services and consulting company that brings together enterprise and start-up innovation. Miratech retains nearly 1000 full-time professionals, and their annual growth rate exceeds 25%.
Design and manage integrations for Amazon Connect, build scalable APIs, and collaborate with cross-functional teams to deliver seamless backend-to-UI functionality.
Develop and maintain RESTful APIs, build Python-based AWS Lambda functions, and configure Amazon Connect contact flows and routing logic.
Design DynamoDB schemas, work with AWS services like API Gateway and S3, and manage infrastructure using Terraform to support scalable cloud-native architectures.
Miratech is a global IT services and consulting company that partners with enterprises to drive digital transformation through a blend of enterprise and start-up innovation. The company has over 1,000 full-time professionals, operates in 25 countries, and maintains a culture of Relentless Performance with a 99% project success rate and over 25% annual growth.
Lead a comprehensive operational assessment across people, processes, performance management, and customer experience.
Define the future-state contact center operating model and develop a prioritized optimization roadmap.
Coach contact center leadership teams on best practices in workforce management, quality assurance, and customer experience optimization.
Miratech is a global IT services and consulting company that brings together enterprise and start-up innovation. Miratech has coverage across 5 continents and operates in over 25 countries around the world and retains nearly 1000 full-time professionals, with an annual growth rate exceeding 25%.
Planning and executing upgrade and migration activities for Cisco Contact Center environments.
Designing, building, and deploying Webex Contact Center (WxCC) solutions, including call flow development.
Troubleshooting and debugging complex environment issues during upgrades or deployment phases.
Burwood Group is a technology consulting firm that helps organizations turn technology into meaningful business outcomes. Founded in 1997, they have grown into a nationwide team of experts committed to making a real difference and believe in ownership, collaboration, and growth.