Support discovery phases to understand client contact centre operations, processes, and technology.
Contribute to the design of future-state operating models and service improvements.
Assist in building simple business cases and benefits models.
TTEC Digital coaches clients to ensure their employees feel valued and fully supported, because an amazing customer experience is an employee first process. They provide a place where employees know they can thrive.
Act as the primary technical point of contact, providing consultancy on Genesys solutions.
Design and deliver advanced end-to-end technical solutions for Genesys Cloud delivery projects.
Take ownership of establishing and maintaining the technical architecture for Genesys solutions.
Miratech is a global IT services and consulting company that brings together enterprise and start-up innovation. We support digital transformation for some of the world's largest enterprises, with nearly 1000 full-time professionals and an annual growth rate exceeding 25%.
Own customer business cases and shape AI-driven CX strategies.
Ensure measurable bottom-line ROI from NiCE’s enterprise contact center solutions.
Act as a trusted advisor to C-suite and VP-level stakeholders.
NiCE software products help global businesses deliver customer experiences, fight financial crime, and ensure public safety. The company has over 8,500 employees across 30+ countries and is known as an innovation powerhouse that excels in AI, cloud and digital.
Serve as the primary technical point of contact for customers and internal stakeholders on cloud contact center solutions
Design and deliver end-to-end solutions, including discovery workshops, requirements gathering, and technical design documentation
Analyze business and technical requirements to define scalable and efficient architectures
Miratech helps visionaries change the world. They are a global IT services and consulting company that brings together enterprise and start-up innovation. Miratech retains nearly 1000 full-time professionals, and their annual growth rate exceeds 25%.