TTEC Digital

As an integral member of the project team, you will be responsible for delivering small contact center or Microsoft technology services and solutions for our client base, while organizing, coordinating, managing, and reporting assigned project activities. A successful Project Coordinator must be able to coordinate several concurrent projects, be a self-starter and work with minimal direction.

As part of our Managed Services Support Engineering team, you will work with our enterprise level clients providing medium to advanced troubleshooting support services in Cisco UC and Infrastructure solutions. Provide support to enterprise level customers regarding advanced UC issues, leverage your knowledge and experience with problem resolution of CUCM, Jabber, CER, Unity, IM&P, SIP, Voice Gateways, Hyperflex, UCS and Session border controllers.

As part of the AWS MS Engineering development team, working REMOTELY in the US, you will work with our enterprise-level clients providing medium to advanced troubleshooting support services in AWS Serverless Concepts and Services. Our engineers will work with established customers to maintain the recurring revenue center in business. Works with a variety of clients and projects to maintain customer system performance. Builds and customizes new features in client systems, including web applications, reporting applications, and troubleshooting tools.

As part of the AWS MS Engineering development team, you will work with enterprise-level clients providing medium to advanced troubleshooting support services in AWS Serverless Concepts and Services. Our engineers will work with established customers to maintain the recurring revenue center in business. Works with a variety of clients and projects to maintain customer system performance.

As a Technical Architect, you will collaborate with external clients to design and implement cutting-edge conversational speech and messaging solutions. By leveraging your technical acumen with AI self-service solutions and creative problem-solving skills, you will craft intuitive user experiences that drive seamless customer interactions. You will enhance caller satisfaction, and optimize transaction completion.

As a Senior Consultant at TTEC Digital, you will lead the design, development, and delivery of enterprise-grade business intelligence solutions using Microsoft Power BI and the broader Azure data platform. This role focuses on enabling data-driven decision-making by transforming complex data into actionable insights, acting as a trusted advisor and collaborating with stakeholders to ensure Power BI is leveraged effectively.

Excel with contact center technologies and artificial intelligence in the customer and employee experience domain. Serve as a trusted advisor for clients navigating the complex landscape where CCaaS platforms and AI capabilities converge. Bring deep expertise in both traditional contact center technologies and emerging AI applications, creating a powerful combination that delivers transformative value to clients.

As an AWS Software Developer, you will join TTEC Digital's AWS Partner Practice to build and deploy designed solutions for clients. You will refine the process of delivering projects by building internal tools, suggesting new methods of designing and building systems, and providing feedback to team leads, quickly learning best practices and new technologies.