Role:
- Serve as a strategic advisor to enterprise customers on AI-led CX and contact center transformation.
- Own the end-to-end business case, from value hypothesis through realization and sustained ROI.
- Lead customers in identifying, prioritizing, and sequencing AI-driven CX use cases.
Key Responsibilities:
- Lead delivery of high-impact business consulting engagements resulting in measurable business improvement.
- Develop financial models, ROI analyses, and value frameworks to support executive decision-making.
- Advise customers on AI strategy, automation, analytics, and decisioning within contact center operations.
Required Experience:
- Strong experience in enterprise business consulting, preferably within technology, CCaaS, or CX software.
- Demonstrated expertise advising customers on AI-enabled transformation.
- Deep understanding of contact center operations and CX economics.
NiCE
NiCE software products help global businesses deliver customer experiences, fight financial crime, and ensure public safety. The company has over 8,500 employees across 30+ countries and is known as an innovation powerhouse that excels in AI, cloud and digital.