Responsibilities:
- Act as the primary technical point of contact for Genesys solutions.
- Design and deliver advanced solutions for Genesys Cloud projects.
- Perform in-depth analysis of technical and business challenges.
Qualifications:
- 5+ years of experience in maintaining complex contact center environments.
- 3+ years of experience in implementing and supporting Genesys Cloud solutions.
- Proven track record in developing and managing routing and IVR workflows.
Additional Information:
- Culture of Relentless Performance with a 99% project success rate.
- Welcoming Multicultural Environment in a dynamic, global team.
- Sustainable business practices focused on IT education and community empowerment.
Miratech
Miratech is a global IT services and consulting company that brings together enterprise and start-up innovation. We support digital transformation for some of the world's largest enterprises, with nearly 1000 full-time professionals and an annual growth rate exceeding 25%.