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Miratech
Miratech
31 open remote positions
Miratech is a global IT services and consulting company that helps visionaries change the world through digital transformation. With over 1000 professionals across 5 continents and 25+ countries, we maintain a values-driven culture of Relentless Performance and over 99% project success rate since 1989.
Benefits Overview
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Open Positions
Design, build, and maintain robust C#.NET solutions including Windows Services, WPF/WinForms, and web APIs. Modernize legacy VB scripting, own CI/CD pipelines, and integrate with Azure, Active Directory, and ITSM platforms. Take end-to-end ownership of modules, produce thorough validation evidence, and provide L3 support for tools you own.
C#
.NET
SQL Server
Azure
CI/CD
Provide L3 production support for NICE CXone contact center environments, ensuring platform stability and incident resolution. Monitor platform health using Splunk, Zabbix, CloudWatch, or Datadog and perform root cause analysis. Support ACD, IVR, call routing, agent desktop, digital channels, and cloud integrations while collaborating with cross-functional teams.
Splunk
AWS
Source passive and active candidates through LinkedIn, networking, and complex searches. Research and target new talent sourcing channels to uncover hidden talent. Maintain tracked talent in ATS (SmartRecruiters) and produce recruitment reports.
Recruiting
Sourcing
LinkedIn
Communication
Lead and coordinate major incident war rooms from initiation through service restoration, driving cross-functional collaboration. Provide timely executive-level updates and maintain accurate incident documentation, leveraging AI tools for efficiency. Participate in a 24x7 on-call rotational support model for enterprise production incidents.
Incident Management
ServiceNow
IT Operations
Stakeholder Communication
AI Tools
Oversee full delivery cycle of technical projects in CX and telecom environments, managing both scope-based and T&M engagements. Create project plans, monitor budgets, identify risks, and coordinate with cross-functional teams and external vendors. Prepare project updates, reports, and dashboards for management and stakeholders while following standard PM processes.
Jira
MS Project
Confluence
Excel
Project Management
Manage the Compliance and Security workstream within a telecom transformation program, coordinating SOC 2, ISO/IEC 27001, and GDPR readiness activities. Build and maintain the workstream plan with milestones, deliverables, and RAID logs, while driving evidence collection and control-owner alignment. Facilitate workshops, track remediation across multiple domains, and ensure alignment with adjacent program streams and governance forums.
Project Management
Compliance
Security
ISO 27001
SOC 2
Interact with external customers to troubleshoot network connectivity issues and partner with architects to improve data-center environments. Initiate multiple projects for Network Operation improvements and execute network change requests with a focus on automation. Review, analyze, and develop network automation for repetitive tasks, ensuring operational excellence.
MPLS
Design and implement enterprise-scale Network-as-Code and GitOps solutions using Terraform, Ansible, and Python. Build and optimize CI/CD pipelines for network infrastructure with automated testing and zero-downtime deployments. Lead design and troubleshooting of large-scale network architectures including BGP, OSPF, and Kubernetes networking.
Terraform
Ansible
Python
BGP
Drive modernization of legacy platforms and user experiences with API-first, microservices-first, and event-driven architectures. Provide architectural direction and mentorship to Team Leads and engineering squads. Collaborate with clients and business leaders to propose and negotiate technical approaches.
API Design
Microservices
Event-Driven Architecture
Enterprise Architecture
Enhance procurement oversight and ensure compliance with company policies. Analyze contract terms, verify payments, and facilitate competitive bidding. Maintain strategic vendor relationships and support continuous process improvement.
Contract Management
Financial Analysis
Microsoft Office
Analytical Skills
Lead the design and architecture of cloud-based CCaaS ecosystems to transform customer experiences. Analyze complex business requirements and design comprehensive technical architectures integrating CCaaS with CRM, AI, and WFM. Support sales teams with deep technical expertise and develop customized solution proposals.
Genesys Cloud
Cloud Platforms
AI Tools
CRM Systems
Support and maintain AWS-based CCaaS contact center environments to ensure high availability and system reliability. Monitor, troubleshoot, and resolve production issues using observability tools like Splunk and Zabbix. Collaborate with developers and architects to enforce logging standards and enhance monitoring capabilities.
AWS Lambda
Splunk
Python
Scripting
Design, develop, and maintain RESTful APIs and microservices using Python and cloud technologies on AWS. Integrate third-party solutions like Pindrop and support contact center transformation initiatives including Amazon Connect. Implement CI/CD pipelines, set up monitoring and observability, and contribute to infrastructure automation using CloudFormation and Terraform.
Python
AWS
REST APIs
CI/CD
Databases
Lead comprehensive assessments of contact center operations to define future-state operating models and optimization roadmaps. Develop prioritized improvement plans with clear business cases, ROI metrics, and implementation strategies for 12- to 36-month horizons. Partner with leadership and teams to redesign workflows, embed continuous improvement practices, and drive change management initiatives.
Contact Center Operations
Genesys Cloud
Workforce Management
Performance Management
Design, develop, and maintain cloud-based IVR applications aligned with business and technical requirements. Integrate IVR solutions with key internal services and monitor systems to implement operational improvements. Troubleshoot and resolve issues within voice contact center and IVR environments while collaborating with project managers.
Spring Boot
AWS
SQL
Shape and manage delivery approach for complex telecom transformation projects from planning to execution. Coordinate technical teams, manage risks and dependencies, and ensure alignment with project objectives. Translate technical designs into structured delivery plans with clear workstreams, milestones, and governance.
Project Management
Stakeholder Management
Risk Management
Design and develop scalable microservices and RESTful APIs using Java and Spring Boot. Build backend systems supporting dynamic call routing, queue management, and config-driven workflows. Collaborate with UI teams to power self-service interfaces for business users on Amazon Connect.
Java
Spring Boot
React
TypeScript
AWS
Design and maintain Grafana dashboards and telemetry visualizations to monitor system performance and platform health. Develop and maintain modular Ansible playbooks to automate infrastructure provisioning and configuration. Configure observability solutions with Prometheus monitoring and alerting, and participate in Agile ceremonies.
DevOps
Ansible
Grafana
Prometheus
Git
Design, develop, and maintain Amazon Connect contact flows, IVR solutions, and call routing strategies to deliver scalable customer engagement solutions. Integrate AWS Lambda, DynamoDB, S3, and other services with CRM platforms, third-party APIs, and conversational AI like Google Dialogflow CX. Collaborate with cross-functional teams and support CI/CD automation using Terraform, CloudFormation, and version control tools.
Amazon Connect
AWS Lambda
Python
Node.js
Terraform
Manage Omni Channel and telephony projects from planning through successful delivery, ensuring timelines, scope, and quality standards are met. Coordinate cross-functional teams, manage dependencies, and lead recurring status meetings to track progress and mitigate risks. Drive process improvements and maintain project documentation to adhere to organizational standards and best practices.
Agile
Scrum
SAFe
Jira
Confluence
Design and maintain data pipelines using Azure Databricks, PySpark, and SQL. Build and optimize Lakehouse architectures with Delta Lake and Azure Data Factory. Collaborate with BI teams and support Power BI while evolving cloud-based data platforms.
Azure Databricks
PySpark
SQL
Delta Lake
Azure Data Factory
Identify and engage IT talent globally using channels like LinkedIn, job boards, and professional communities. Conduct CV screening, manage candidate profiles, and perform market analysis to support hiring decisions. Collaborate with recruiters and hiring managers to build strong candidate pipelines and ensure smooth hiring processes.
LinkedIn
Recruitment
Market Research
Analytical
Define and execute the long-term growth strategy for Managed Services, driving revenue, profitability, and customer success. Build, lead, and scale Managed Services as a dedicated business area with operational excellence and commercial frameworks. Own end-to-end customer lifecycle from conversion to renewal, aligning with enterprise sales and stakeholder engagement.
P&L Management
Digital Transformation
Enterprise Technology
Leadership
Handle escalated L2 support tickets for an AI-powered conversational platform, investigating and resolving complex issues such as logic failures and integration errors. Perform root cause analysis, document findings in defect reports and troubleshooting guides, and maintain runbooks and knowledge base articles. Distinguish between bugs and feature requests, escalate to L3/L4 engineering, and support UAT test case execution during platform releases.
Python
REST APIs
Jira
Zendesk
Gather and document business and platform requirements from stakeholders, translating them into functional specifications for development and support. Act as a bridge between business, product, and engineering teams to ensure alignment and clear communication. Support workflow orchestration, low-code platform configurations, and contribute to Knowledge Asset delivery including runbooks and UAT test cases.
Business Analysis
RBAC
Agile
Compliance Frameworks
Design, develop, and maintain RESTful APIs to support frontend applications and enterprise integrations. Develop and maintain Python-based AWS Lambda functions and optimize Amazon Connect contact flows. Collaborate with cross-functional teams and Amazon Professional Services to deliver secure, scalable cloud solutions.
AWS
Amazon Connect
Python
DynamoDB
Terraform
Play a key role in testing the backend of a customer's CCaaS solution. Support and improve existing test automation, identify and troubleshoot defects. Validate new features to ensure system stability, scalability, and compatibility.
Python
JavaScript
GCP
AWS
MySQL
Receive and process requests per alerts and calls within defined SLAs, performing ticket creation and routing to L2 engineers. Troubleshoot and resolve L1/L2 issues through log review and root cause analysis, following pre-defined procedures. Acknowledge alerts from OpsGenie, implement fixes, and proactively improve support procedures.
Technical Support
Troubleshooting
Root Cause Analysis
Own end-to-end quality assurance, including test strategy, test case design, and acceptance validation. Design, build, and maintain automated test suites for UI, API, integration, and E2E tests using Playwright and JavaScript/TypeScript. Collaborate with Business Analysts to clarify acceptance criteria and log, track, and manage defects through resolution.
Playwright
JavaScript
TypeScript
API Testing
CI/CD
Implement software components according to design specifications and perform system integration and testing. Perform unit testing, participate in estimating project efforts, and collaborate with stakeholders. Support and optimize CI/CD processes and provide technical input into product roadmaps.
Java
Spring
PostgreSQL
Docker
Design and develop backend microservices for telecom platform modules including Identity, RBAC, and billing pipelines. Integrate with external carrier APIs, event-driven systems like Kafka, and workflow orchestration tools such as Temporal.io. Collaborate with Frontend Engineers and Business Analysts to define API contracts and participate in CI/CD and code reviews.
Node.js
TypeScript
PostgreSQL
Kafka
AWS