- Perform the design, implementation, migration, and ongoing management of the company’s Cisco Unified Communications and Webex Calling environment.
Miratech
27 open remote positions
Miratech is a global IT services and consulting company that brings together enterprise and start-up innovation, supporting digital transformation for some of the world's largest enterprises. They retain nearly 1000 full-time professionals and their annual growth rate exceeds 25%.
Benefits Overview 27 of 27 jobs
Health insurance
(20)
Relocation program
(20)
Language courses
(6)
Mentorship
(4)
Relocation
(4)
Certification programs
(3)
Health Insurance
(3)
health insurance
(3)
Global Impact
(2)
Internal mobility
(2)
Language Courses
(2)
relocation program
(2)
Internship opportunities
(1)
Professional Development
(1)
Professional development
(1)
Relocation Program
(1)
Talent investment programs
(1)
language courses
(1)
Open Positions
- Design, develop, and maintain databases supporting IVR and contact center systems
- Design and maintain relational data models for IVR event, routing, and call data
- Ensure database availability, integrity, performance, and scalability in production environments
- Design and enhance proactive monitoring capabilities for AWS Amazon Connect CCaaS platforms.
- Collaborate with developers, architects, and platform owners to establish logging standards.
- Troubleshoot and resolve production incidents, performing root cause analysis and implementing preventive measures.
- Coordinate release planning, development, testing, and releases.
- Provide routing design and implementation for contact center technology.
- Cooperate with the Architecture team to design, develop, and deploy APIs.
- Work with stakeholders to gather and document business and platform requirements.
- Act as a bridge between business, product, and engineering teams, ensuring alignment and clear communication.
- Develop test plans, coordinate UAT, and validate platform functionality.
- Assist in developing and maintaining backend and front-end solutions.
- Support enhancements to the drag-and-drop flow builder.
- Collaborate with product managers, designers, and engineers to deliver new features.
- Work with stakeholders to gather, analyze, and document business requirements, translating them into functional and technical specifications
- Analyze existing business processes, identify improvement opportunities, and propose efficient solutions
- Act as a bridge between business, IT, and project teams, ensuring clear and consistent communication
- Define and document target-state architecture for the Network Services domain.
- Identify and resolve enterprise DNS conflicts and IPAM-related issues.
- Develop standardized configuration templates and architectural guardrails for Voice and SIP services.
- Translate enterprise-level security architecture into actionable, site-level security blueprints aligned with the overall program vision.
- Define and document the target-state architecture for the Network Security domain, including firewall rule consolidation, VRF-based macro-segmentation, and DDoS mitigation strategies.
- Analyze and optimize legacy security policies by consolidating overlapping firewall rules into streamlined, standardized templates.
- Receiving & processing requests per alerts & calls, within the defined SLA.
- Clarification of the incoming request with Customers, ticket creation and routing of the ticket to L2 Engineer.
- Timely reaction to calls alerts Following support procedures and participation in procedures improvement
- Lead the end-to-end architecture and design of Genesys Cloud CX solutions.
- Translate business requirements into scalable, secure, and high-performing technical designs.
- Guide and mentor engineering teams, ensuring best practices and architectural standards are followed.
- Manage calendars for Sales Leaders, ensuring efficient scheduling and prioritization of meetings.
- Track and maintain accurate records of sales and marketing expenses in the finance system.
- Process and monitor travel requests for Sales and Marketing teams in line with internal guidelines.
- Enforce strict data completeness requirements and reject Implementation Units (IUs) lacking mandatory information.
- Package validated engineering outputs into structured release waves aligned with migration schedules and CAB processes.
- Ensure end-to-end traceability by linking technical changes to decommissioned assets for financial ROI validation.
- Provision and manage the AWS-hosted EVE-NG virtual simulation environment.
- Recreate legacy environments by sourcing vendor firmware and leveraging client-provided Site Survey Reports.
- Validate automated Low-Level Designs generated by the ETL pipeline.
- Design and maintain the logical data architecture for the master Technical Scoping Matrix (TSM)
- Translate raw and disparate data extracts from multiple legacy network environments into a unified, standardized target-state data model
- Identify and resolve data anomalies, including duplicate hostnames, inconsistent naming conventions, and structural inconsistencies across datasets
- Design, develop, and maintain IVR applications based on business and technical requirements
- Integrate IVR solutions with key internal services
- Monitor IVR systems and implement operational improvements to enhance customer experience
- Build an ingestion pipeline to extract, transform, and load data from legacy systems.
- Standardize and normalize data across multiple heterogeneous sources to ensure consistency and usability.
- Develop and maintain a configuration engine using Python and Ansible to manage network parameters.
- Implement software components according to the design specifications
- Perform system integration and testing, problem troubleshooting, and resolution
- Perform unit testing of software components
- Coordination of project management activities, resources, budget control, equipment, and information.
- Develop and maintain project documentation, invoices, plans, and reports.
- Maintain project plans, including schedule and project timeline, team plans, etc.
- Build and maintain cloud infrastructure and automation pipelines for hybrid-cloud solutions.
- Develop automation capabilities for CI/CD and application delivery.
- Troubleshoot and support current cloud platforms in production, including participating in on-call rotations.
- Manage communications with various stakeholders at all levels.
- Proactively foresee potential needs or issues.
- Serve as the primary point of contact and provide end‑to‑end support.
- Design end-to-end solutions that align with enterprise environments and business needs.
- Establish and promote best practices, reusable design patterns, and architectural standards.
- Create clear and concise documentation, including backend integration specifications, business logic implementation details, and high-level architecture designs.
- Act as the primary client-facing lead and own end-to-end delivery.
- Coordinate internal teams and manage risks, dependencies, and escalations.
- Define delivery structure, processes, tracking, and reporting.
- Design, develop, and maintain responsive, interactive user interfaces using React, Angular, or Vue.js.
- Integrate and support Pindrop authentication, fraud detection, and voice security functions in frontend workflows.
- Write clean, efficient, testable code following best practices for performance, maintainability, and security.
- Design and implement advanced Genesys Cloud WFM configurations, including forecasting, scheduling logic, and real-time adherence with a focus on scalability and automation
- Develop and maintain custom integrations using Genesys Cloud APIs, web services, and external systems (e.g., HRIS, BI tools, ticketing systems)
- Build automation solutions for WFM processes (e.g., schedule optimization, reporting pipelines, data synchronization)
- Design and configure Genesys Cloud Workforce Management capabilities.
- Participate in Genesys Cloud WFM implementations and rollouts.
- Support operational teams through training and knowledge transfer.
- Design, develop, and maintain data pipelines using Azure Databricks
- Build and optimize data transformations using PySpark and SQL in Databricks
- Implement and maintain Lakehouse architectures using Delta Lake