Miratech

We are looking for an experienced Senior Genesys Cloud CX Consultant to lead the design, implementation, and support of cloud contact center solutions for our clients. This role involves working directly with stakeholders to deliver scalable, integrated solutions tailored to client needs. The ideal candidate combines deep Genesys platform expertise with strong communication and problem-solving skills.

Seeking an AWS Observability Analyst to enhance the operational excellence of an Amazon Connect Contact Center as a Service (CCaaS) platform, you will create a centralized knowledge repository and enable seamless support for mission-critical contact center operations by building documentation, playbooks, and process flows that empower the support team to resolve issues.

We are looking for a Middle Python Developer to join our Conversational AI team to build ADK (Agent Developent Kit) Bots, implementing agentic logic, and developing multi-turn conversational flows to deliver intelligent and seamless customer experiences.

We are seeking a skilled Infrastructure Engineer / Site Reliability Engineer (SRE) to design, automate, and maintain reliable, scalable, and high-performing systems. The ideal candidate will have experience in GCP resource provisioning, Terraform-based infrastructure as code (IaC), CI/CD pipelines, and containerized deployments. This role will focus on ensuring uptime, performance, and automation of reliability tasks across production environments.

As a CX Solutions Architect, you will partner with Sales to understand client requirements and build Solution Proposals. This includes experience in deployment, integration, configuration, customization, and working with cloud environments. You will enhance your technical presales skills across diverse solution areas and delivery models.

Join our dynamic team as a Technical Analyst to support and enhance a cloud-based Contact Center as a Service (CCaaS) platform powered by Amazon Connect. This project focuses on enabling seamless customer experiences by building robust monitoring and observability solutions. You will work closely with cross-functional teams and vendor partners to ensure high availability, proactive issue detection, and continuous improvements to our global contact center infrastructure.

We are seeking a highly motivated Junior Java Engineer to join our dynamic team. As part of our team, you will have the opportunity to work on exciting projects, contribute to innovative solutions, and grow your career in a collaborative environment. You will Collaborate with cross-functional teams, implement new user interfaces and business functionalities, and enhance the performance of applications and operational workflows.

Revolutionize customer experiences with a global leader in cloud contact center software, bringing the power of cloud innovation to enterprises worldwide, empowering businesses to deliver seamless, personalized, and joyful customer interactions.

Design, develop, and configure Genesys Cloud CX components, including IVR menus, call flows, routing strategies, and conversational bots. Build and maintain integrations between GCCX and enterprise systems using APIs, SDKs, and integration tools. Write clean, scalable, and maintainable code in Java, Python, JavaScript, or C# to deliver high-quality features and enhancements. Translate business and technical requirements into robust, efficient, and secure software solutions.

Design, develop, and execute test plans for Genesys Cloud CX features, call flows, and integrations to ensure functionality and reliability. Perform regression, performance, and security testing across the GCCX platform and related systems. Collaborate closely with developers, solution architects, and business analysts to identify, track, and resolve defects.

Design and implement change management strategies that support the adoption of Genesys Cloud CX and align with both technical goals and business objectives. Assess the impact of proposed changes on systems, users, and workflows, identify potential risks, and develop mitigation plans to ensure smooth transitions.

Our client, a leading provider of call center and customer experience solutions, seeks a Backend Developer to work on a new integration project connecting a contact center platform with Amazon Connect. The aim is to improve customer experience and operational efficiency through cloud-native technologies and scalable architecture.

Capture and analyze the client’s business requirements related to contact center operations and translate them into functional requirements for GCCX. Collaborate with technical teams to align designs with business outcomes and support UAT and change readiness activities.

Miratech is seeking a passionate Recruiting Intern to join their team. This role involves finding talent globally using various sourcing techniques. You will work cross-functionally to understand hiring priorities and build talent pipelines. This position is subject to onboarding and working remotely.

Ready to revolutionize a cloud-based platform managing customer service interactions? As a Front End Developer, you'll design and optimize UI integrations using JavaScript, creating intuitive solutions for CCaaS providers. Bring your expertise to a role where technology meets purpose, migrating, testing, and maintaining integrations with React.

We are looking for an experienced Senior Genesys Cloud CX Consultant to lead the design, implementation, and support of cloud contact center solutions. This role involves working directly with stakeholders to deliver scalable, integrated solutions tailored to client needs. The ideal candidate combines deep Genesys platform expertise with strong communication and problem-solving skills.

Join Miratech as a Senior Full Stack Developer, contributing to solutions and implementing technologies that enhance user experience, working on a project with patented technology for creating interactive 3D models with smartphone cameras.