Miratech

The Innovation Lead will drive transformative initiatives within the healthcare insurance provider's technology team, focusing on innovation in the omnichannel contact center ecosystem to enhance customer experience and operational efficiency. Responsibilities include identifying opportunities to innovate across customer experience channels, developing a structured innovation roadmap, and overseeing the execution of innovative technologies and processes.

Support a global initiative to enhance the operational excellence of an AWS Connect Contact Center as a Service (CCaaS) platform. You will play a key role in creating a centralized knowledge repository and enabling seamless support for mission-critical contact center operations. The focus is on building standardized documentation, playbooks, and process flows that empower the support team to resolve issues efficiently.

Looking for a Senior Software Engineer with contact center domain experience. This role involves analyzing and maintaining the Virtual Contact Center (VCC) system, as well as managing the Interactive Call Management (ICM) and Private Branch Exchange (PBX) components. Responsibilities include problem-solving, ensuring compliance, participating in design discussions, and owning deliveries.

Seeking a Principal Genesys Cloud PS Consultant to work on innovative solutions and implement advanced technologies to enhance user experiences. Responsibilities include providing consultancy on Genesys solutions, technical workshops, and designing end-to-end technical solutions. The consultant will analyze complex challenges to derive effective solutions.

Looking for a Information Security Compliance Specialist to strengthen the organization’s cybersecurity defenses by executing and enhancing security operations. This role is dedicated to Miratech’s internal projects and provides an opportunity to work in a dynamic, multicultural environment alongside talented professionals worldwide.

The Project Manager will join a strategic initiative aimed at enhancing observability practices within the AWS Connect Contact Center as a Service (CCaaS) platform, ensuring operational transparency and enabling proactive issue detection by coordinating cross-team efforts and maintaining project visibility.

Support and enhance a cloud-based Contact Center as a Service (CCaaS) platform powered by Amazon Connect focusing on enabling seamless customer experiences by building robust monitoring and observability solutions. You will work closely with cross-functional teams and vendor partners to ensure high availability, proactive issue detection, and continuous improvements to our global contact center infrastructure.

We seek a knowledgeable and proactive Employment Lawyer to join our legal team. In this role, you will provide expert legal guidance on all aspects of employment law, ensuring our organization remains compliant with all relevant regulations and fostering a positive workplace environment. You will also be reviewing/drafting employment contracts, policies, and employee handbooks.

We are looking for a highly professional and motivated person, with a desire to work and develop in the Tech domain in the role of Talent Acquisition Assessment Specialist. Ensure efficient and smooth assessments of candidates in a talent acquisition process. Responsibilities include development of core competence model, monitoring assessment evidence, making assessment decisions, and running staff training programs.

Looking for an experienced Project Manager with a background in NICE CXone omnichannel solutions to lead the delivery of high-impact contact center projects. Requires leadership, stakeholder management, and technical coordination skills to ensure successful implementation of CXone solutions aligned with business objectives. The candidate should be available to work during European business hours and possess strong French language skills.

We are looking for a Senior Modern Workplace Engineer to join our team to design, implement, and manage enterprise-scale Microsoft Intune and SCCM/MECM infrastructures for modern and traditional endpoint management. The individual is expected to automate administrative and operational tasks using advanced PowerShell scripting, WMI, and Graph API integrations as well as monitor and optimize endpoint performance.

This role ensures effective liquidity management, currency risk mitigation, and tax planning while fostering strong relationships with financial institutions and key stakeholders. The Treasury Director will manage relationships with financial institutions and enhance foreign currency management. They will also develop and implement an investment strategy for excess liquidity and design a company wide cash pooling strategy.

Miratech is seeking a skilled NICE CX-One Developer to contribute to a large-scale customer experience transformation initiative for a Global leader in the Healthcare industry. In this role, you will design and implement NICE-based routing solutions, develop secure and compliant IVR applications, and play a key role in the migration of legacy call center systems to modern omnichannel platforms.

This role offers the opportunity to contribute to a high-impact project by designing, implementing, and supporting CXone solutions tailored to dynamic business needs. The candidate should be available to work during European business hours and possess strong French language skills. Collaborate with stakeholders to gather and analyze business requirements, design, develop, and implement scalable solutions on the NICE CXone omnichannel platform.

Miratech is seeking a talented and experienced Software Engineer to support our AI-powered Contact Center modernization initiatives, automating legacy routing systems using Large Language Models (LLMs), cloud-native tools, and modern scripting capabilities, which will directly impact the customer journey by developing intelligent, scalable solutions within highly regulated industries.

Miratech is expanding its strategic capabilities in Artificial Intelligence by launching a dedicated AI Solution Architecture function. Looking for an experienced Senior AI Solution Architect to be at the forefront of AI initiatives, identifying client opportunities, engaging with stakeholders, and driving AI solution discovery and delivery. Will engage with clients to uncover AI-driven business challenges and architect high-level AI solutions using the latest technologies.

Miratech is looking for a Genesys Routing Developer to work on a large customer experience transformation project for a Global Healthcare leader. You will design and implement Genesys routing solutions, create secure IVR applications, and help move old call center systems to new omnichannel platforms. You'll work with different teams to fix tough problems, improve customer experiences, and make sure systems work together smoothly. Apply your tech skills in a critical setting, shaping customer interactions in a regulated, fast-paced business.

We seek a skilled Python and SQL Engineer to work in the data team of a big financial asset management company to support their applications from a data perspective. Responsibilities include writing, testing, and maintaining Python code and SQL queries, assisting in system integration and debugging, and collaborating with senior engineers.

Looking for an exciting opportunity to grow and make an impact with a high-performing global team? As Senior Recruiter, you’ll lead recruitment efforts for administrative and executive talent, driving every stage of the hiring process. By leveraging market insights, you’ll create search strategies that find and engage top administrative talent, helping meet our customers’ needs.

We are looking for a highly skilled Conversation Designer to craft engaging and effective conversational experiences for voice assistants. The ideal candidate has a deep understanding of Natural Language Understanding (NLU) concepts and experience working with Google Platform. You will work closely with Solution Architects, business stakeholders, and developers to ensure seamless conversational interactions that align with business goals.

We are seeking a Contract Lawyer to join our team remotely. Responsibilities include drafting, reviewing, and amending contracts, supporting negotiation processes, and ensuring compliance with relevant laws. Additionally, the role requires collaboration with internal stakeholders and devising contract strategies, all while reporting any potential legal issues.