Miratech

• Lead client communication and facilitate meetings to elicit and validate business requirements.
• Collect, analyze, and translate business needs into clear functional and solution designs.
• Collaborate with stakeholders to define, refine, and prioritize product requirements.

• Configure, maintain, and optimize Genesys Cloud WFM functionality.
• Build and adjust forecasts based on historical data and business changes.
• Monitor intraday performance and service levels; recommend corrective actions.

• Manage end-to-end resource management and staffing activities, acting as a Hiring Manager and owning the full lifecycle.
• Analyze and negotiate client requirements, formulate, maintain, and continuously update requisition requirements.
• Proactively resolve client requests for engineering resources, proposing alternative solutions when needed and gaining stakeholder buy-in.

• Interact with external customers to troubleshoot any network connectivity-related issues.
• Partner closely with Network Architects and Engineers to improve data-center network environments.
• Initiate multiple projects for Network Operation improvements.

• Play a key role in testing customer CRM integrations.
• Support customers' existing test automation and resolve bugs.
• Test implemented features to ensure compatibility with the latest CRM CTI APIs.

• Contribute as a member of an agile team delivering a scalable, highly available global voice platform
• Apply performance, scalability, and reliability best practices throughout the software development lifecycle
• Design, develop, debug, and implement software solutions using JavaScript, Java, Spring, and related technologies

• Support active hiring requirements and coordinate with recruiters
• Review, format, and manage candidate profiles before client submission
• Schedule interviews and manage feedback and follow-ups

• Support PMs and the Program Manager with administrative tasks, documentation, and communication.
• Assist in organizing and maintaining program/project records, reports, and other key documentation.
• Help prepare presentations, reports, and communication materials.

• Own, shape, and maintain Miratech’s brand and visual identity.
• Steer and design concepts to produce branded digital creative for web, social, and various marketing collateral.
• Design and maintain marketing materials and product visuals across a variety of platforms.

• Lead and manage the New Business Sales team to ensure high performance and the achievement of sales targets aligned with company goals.
• Identify, develop, and implement sales strategies to increase revenue and expand the client base by selling IT Technical Services.
• Build and nurture relationships with key stakeholders at Genesys, Google, Amazon, and other major CCaaS and cloud service providers.

• Design, develop, and maintain RESTful APIs and microservices using Python.
• Design and deploy cloud-native applications using AWS services including EC2, Lambda, S3, RDS, DynamoDB, and API Gateway, and IAM.
• Implement and maintain CI/CD pipelines using GitHub Actions, GitLab CI, or AWS CodePipeline.

• Develop PAM architecture strategy that aligns with organizational objectives and regulatory requirements.
• Lead the design and deployment of PAM solutions, focusing on workload access controls and secrets management.
• Collaborate with technology and business partners to identify and mitigate risks associated with privileged access.

• Coordinate release planning, development, testing, and releases on multiple agencies IVR enhancements.
• Build Call flow designs and integration to backend systems using application program interfaces (API).
• Provide technical support and troubleshooting assistance to customers and internal teams when scripting issues arise.

• Design, develop, test, and maintain Python applications and SQL queries.
• Perform data analysis, validation, and resolve data quality issues.
• Build and optimize ETL/data pipelines using modern data tools.

• Lead the design and development of conversational AI solutions using Dialogflow ES/CX and Google generative playbooks.
• Develop Python-based middleware, backend services, and APIs to integrate bots with enterprise systems.
• Optimize bot performance by implementing NLP best practices, context management, and error handling.

• Design, develop, and maintain Amazon Connect contact flows, leveraging AWS services such as DynamoDB, Lambda, and Lex Bots.
• Implement and configure call routing systems, including routing profiles, queues, callbacks, emergency messaging, holiday routing, and dynamic messaging.
• Collaborate with onshore/offshore developers and business stakeholders to deliver high-quality solutions tailored to the business needs.

• Develop and execute comprehensive marketing plans to increase brand awareness and generate leads.
• Lead the development of brand positioning, messaging, and voice to differentiate the company.
• Build, lead, and develop a marketing team, ensuring effective execution of campaigns and budget management.

• Develop and execute a comprehensive marketing plan to increase brand awareness and leads.
• Lead the development of brand positioning and messaging to differentiate the company.
• Build, lead, and develop a marketing team, ensuring effective execution of campaigns.

Active search for qualified candidates using channels like LinkedIn and job boards, screening CVs and updating the recruiting system, and maintaining internal databases and generating reports.

Source and attract top IT talent across the globe. Lead full-cycle hiring, from sourcing to offer negotiation. Partner with hiring managers and senior leadership to align hiring needs.

• Architect scalable contact-center solutions using Amazon Connect.
• Implement GenAI and LLM-based solutions using Bedrock, Lex, SageMaker.
• Integrate with CRMs and enterprise systems through secure APIs and event-driven flows.

Support enterprise business applications to improve engineering team efficiency. Focus on process structure, tooling, and system optimization, emphasizing Atlassian administration. Work closely with engineering teams to understand challenges and improve workflows.

Detail-oriented, highly organized, and eager to learn. Provide crucial administrative support to Project Managers and the Program Manager. Support small internal initiatives within the PMO to increase independence from development teams.