- Creating user-centered IVR designs for speech and DTMF applications.
- Gather and analyze business and user requirements for IVR applications.
- Design end-to-end call flows for speech and DTMF-based IVR experiences
Miratech
33 open remote positions
Miratech helps visionaries change the world. They are a global IT services and consulting company that brings together enterprise and start-up innovation, supporting digital transformation for some of the world's largest enterprises with over 99% project success rate since 1989. Miratech retains nearly 1000 full-time professionals, and its annual growth rate exceeds 25%.
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Open Positions
- Provide incident response within defined SLAs, troubleshoot production issues, and perform root cause analysis.
- Monitor and maintain observability using Splunk, CloudWatch, Zabbix, and similar tools.
- Manage Amazon Connect configurations, contact flows, bots (Lex), and integrations with Lambda, S3, QuickSight, and DynamoDB.
- Process weekly payments for multiple legal entities and handle intercompany payments.
- Manage bank operations and prepare and control cash balance reports.
- Administer corporate cards and execute treasury accounting activities.
- Design, develop, and maintain IVR applications based on business and technical requirements
- Integrate IVR solutions with key internal services
- Monitor IVR systems and implement operational improvements to enhance customer experience
- Assist in developing and maintaining backend and front-end solutions.
- Support enhancements to the drag-and-drop flow builder.
- Write clean, maintainable code and follow best practices.
- Work closely with stakeholders to align on project goals and ensure seamless execution.
- Lead the design and implementation of robust, scalable frontend architecture using React.
- Drive the development and refinement of UI components and frontend performance optimization.
- Lead the migration of digital contact center workloads from Genesys and LivePerson to Amazon Connect.
- Design and implement chat, chatbot, SMS, email, and WhatsApp solutions using Amazon Connect and AWS services.
- Collaborate with cross-functional teams to integrate Amazon Connect with CRM platforms (e.g., Salesforce, ServiceNow).
- Design and enhance proactive monitoring capabilities for AWS Amazon Connect CCaaS platforms.
- Collaborate with developers, architects, and platform owners to establish logging standards.
- Troubleshoot and resolve production incidents, performing root cause analysis and implementing preventive measures.
- Supporting and maintaining AWS-based CCaaS and contact center environments.
- Monitoring, troubleshooting, and resolving production issues.
- Using observability tools such as Splunk and Zabbix.
- Design, develop, and maintain Python-based solutions, services, and APIs.
- Build scalable, reliable, and secure integration solutions in line with best practices.
- Participate in system architecture and design discussions to provide technical insights.
- Develop executive relationships with India-based buyers and decision makers of US-headquartered enterprises
- Expand wallet share within existing strategic accounts by identifying new buying centers and additional lines of business
- Drive strategic account growth by expanding stakeholder influence, increasing pipelines, and securing long‑term, high‑margin engagements.
- Driving process excellence, system optimization, and data integrity across Finance, Legal, and HR digital landscapes.
- Translating business needs into system requirements, lead enhancements, support integrations & testing.
- Ensuring system availability, performance, and security, working closely with IT operations and cybersecurity teams.
- Lead end-to-end telecom/network transformation and consolidation programs
- Own overall program strategy, roadmap, and governance
- Align business objectives with technical architecture, compliance, and operational readiness
- Design, develop, and administer databases supporting IVR and call center applications
- Write, maintain, and optimize SQL for configuration changes and application enhancements
- Ensure data availability, integrity, performance, and scalability
- Focuses on the operations and stability of a global IVR system, including deployments to AWS and on-premises environments
- Assist with deployments, configurations, and release activities
- Support IVR systems deployed across AWS and on-premises environments
- Active search for qualified candidates using various channels.
- CV screening, selection, and maintenance in SmartRecruiters.
- Conduct market analysis, data research, and prepare reports.
- Design, develop, and scale agentic AI systems using Google Agent Development Kit (ADK).
- Architect and implement multi-agent workflows and stateful conversational systems.
- Develop production-grade Python services to support middleware, APIs, and enterprise integrations.
- Assist in configuring and supporting Amazon Connect Digital chat, routing, self-service flows, and omni-channel customer journeys.
- Support development and enhancement of chatbots, conversational workflows, and digital CX solutions across chat, SMS, email, and WhatsApp.
- Work with AWS cloud services (Lambda, API Gateway, DynamoDB, S3, CloudWatch, EventBridge) to build and support backend services and integrations.
- Design, deploy, and manage scalable infrastructure on Google Cloud Platform (GCP).
- Collaborate closely with the Database Administration team to ensure high availability and performance of data systems.
- Automate operational workflows and maintenance tasks using Python (primary team standard) or Shell/Bash.
- Architect end-to-end AWS-based solutions for Amazon Connect digital contact centers.
- Implement GenAI solutions using Amazon Bedrock, SageMaker, and third-party/open-source LLMs.
- Integrate conversational intelligence into customer and agent workflows with AI/ML teams.
- Own and define end-to-end AWS infrastructure architecture for IVR and voice platforms
- Design and guide infrastructure that supports decoupled IVR application architecture without introducing platform risk
- Ensure the IVR application layer remains platform-agnostic
- Design, develop, and maintain highly available, scalable, and reliable microservices in Java using Spring Boot.
- Contribute to the modernization and evolution of the client's SaaS platform, leveraging cloud services and emerging AI technologies.
- Work closely with product, QA, DevOps, and PM teams to deliver new features, maintain system reliability, and improve platform performance.
- Lead the full cycle hiring process for global roles.
- Develop innovative sourcing strategies, leveraging global market research.
- Partner closely with hiring managers and senior leadership to align hiring needs.
- Working closely with stakeholders to refine requirements and ensure seamless execution.
- Evaluating technical approaches and recommending optimal solutions.
- Driving the development and refinement of services and tools.
- Innovate and lead the development of mobile applications on the iOS platform.
- Write clean and efficient code and mentor junior developers.
- Play a key role in shaping our mobile strategy.
- Consult managers on strategic and operational people management matters.
- Advise managers and facilitate resolving complex team situations.
- Analyze data and HR metrics to suggest optimal solutions for positive employee experience.
- Coordinate and perform release planning, development, testing, and releases on multiple agencies IVR enhancements.
- Build Call flow designs and integration to backend systems using application program interfaces (API).
- Provide technical support and troubleshooting assistance to customers and internal teams when scripting issues arise.
- Build and maintain cloud infrastructure and automation pipelines for hybrid-cloud solutions.
- Develop automation capabilities for CI/CD and application delivery.
- Troubleshoot and support current cloud platforms in production, including participating in on-call rotations.
- Explore how Miratech’s global teams operate through real business process analysis
- Document workflows and procedures that help shape our internal ecosystem
- Identify improvements that make our processes stronger and more efficient
- Write code across the stack to build innovative products.
- Make small changes and ship code to production continuously.
- Work closely with Product Managers, Designers, and QA engineers to continuously improve user experience.
- Contribute as a member of an agile team delivering a scalable, highly available global voice platform
- Design, develop, debug, and implement software solutions using JavaScript, Java, Spring, and related technologies
- Develop and maintain comprehensive unit and functional test coverage
- Lead end-to-end delivery of large-scale data platforms and cloud migration projects.
- Provide technical oversight and act as a bridge between engineering teams and client stakeholders.
- Drive stakeholder communication, risk management, issue resolution, and milestone-based sign-offs.
- Coordination of project management activities, resources, budget control, equipment, and information.
- Develop and maintain project documentation, invoices, plans, and reports.
- Identify and manage risks to ensure delivery is on time.