As a Training Support Specialist, you will be responsible for delivering curriculum to the support team. You will be a resource for the team through formal and informal training, leading internal onboarding, creating courses in our SAT offering, and helping to maintain both our internal and external knowledge bases, all with the goal of leveling up our team’s product knowledge, troubleshooting capabilities, and communication skills.
Our client is seeking a passionate and experienced Customer Service & Player Ops Trainer to join their dynamic team. In this role, the trainer will play a crucial part in ensuring customer service representatives deliver exceptional service by providing comprehensive training programs and ongoing coaching. The position is responsible for designing, developing, and delivering engaging training materials and experiences that equip the team with the skills and knowledge needed to excel.
Miratech is seeking a dynamic and passionate Employee Experience Partner to join the team for a 12-month contract. Responsibilities include consulting managers, analyzing data, driving employee engagement, leading change management projects, and providing support at all stages of talent management, while performing duties consistent with the role's purpose.
The Contact Center Trainer & Facilitator delivers learning experiences that support Contact Center onboarding and ongoing Agent development. This role facilitates new-hire training, leads refresher and skill-based sessions, and provides floor coaching to reinforce performance expectations, additionally supporting day-to-day learning operations.
Shape and strengthen our company culture through meaningful engagement programs and initiatives that connect our team worldwide. You’ll design, own, and deliver engagement experiences end-to-end, from strategy and planning to execution and measurement, both at a company-wide level and for individual departments & teams.
The Principal Program Manager leads a portfolio of high-impact initiatives that advance Twilio’s talent strategy and enable scalable, globally consistent people practices. Reporting to the Senior Director, Talent Management, this role operates as a strategic integrator, shaping and executing programs that enhance organizational capability, leadership effectiveness, and employee growth.