Resident is seeking a high-energy Customer Experience Trainer to elevate their customer journey. You’ll partner with Sales, Support, and Quality teams to equip specialists with the skills and confidence to deliver exceptional service. You will design and deliver engaging training programs, resources, and tools that empower Customer Success Specialists, Sales Specialists, and leaders to excel.
Lantern is looking for a driven, detail-oriented, and collaborative Commercial Learning & Development Associate to join our team and help elevate our commercial training programs. This role will partner cross-functionally to support the development, coordination, and execution of learning initiatives across all commercial functions, with a focused effort on Client Success and Marketing.
Analyze skills, workflows, and knowledge gaps across different teams. Assist in designing development paths for junior–senior roles, including onboarding, upskilling, and leadership readiness. Collaborate with team leads and subject-matter experts to align training with quality standards and performance goals.
We're looking for a strategic and detail-oriented Learning & Development Specialist to join our Enablement team to drive scalable training and knowledge initiatives for both business and personal banking operations. You’ll be responsible for end-to-end learning program design, creating and tracking learning KPIs, as well as the curation and management of knowledge critical to risk-based processes. The ideal candidate has a passion for enabling others.