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SQL Data Analysis Tableau

Responsibilities:

  • Analyze IVR and caller behavior data to identify trends, patterns, and improvement opportunities
  • Develop and maintain reports and dashboards that track IVR performance and customer experience metrics
  • Use SQL and Excel to extract, clean, and analyze data from IVR and call center systems

Qualifications:

  • Strong experience analyzing data from IVR or contact center environments
  • Strong proficiency in SQL
  • Experience designing and developing reports in Tableau

We offer:

  • Culture of relentless performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth
  • Competitive pay and benefits: enjoy a comprehensive compensation and benefits package
  • ForeverRemote work culture: make the most of the flexibility that comes with remote work

Miratech

Miratech is an IT services and outsourcing company that provides services to multinational organizations all over the world. Its highly professional team achieves success with 99% of IT projects in financial, telecommunication, and technology domains.

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