Act as primary escalation point for complex, multi-part customer issues.
Investigate integration, softphone, and platform issues while filtering what reaches Engineering.
Own escalations end-to-end and partner with Engineering and Implementation teams.
Frontier is a subsidiary of Fresh Prints that helps fast-growing companies build cross-functional teams abroad. Fresh Prints is a New York-based, fully remote 150-person company with most of its team based in India and the Philippines.
Own network solutioning for k0rdent AI, designing GPU cluster interconnects and multi-tenant isolation.
Publish reference architectures and run proofs of concept on real hardware with customers.
Research emerging AI networking technologies and help shape the product roadmap.
Mirantis is a Kubernetes-native AI infrastructure company helping organizations build and operate scalable, secure infrastructure for modern AI workloads. It is committed to open standards, technical excellence, and a distributed, collaborative team culture.
Lead discovery workshops and architecture assessments to design Cisco ThousandEyes solutions.
Serve as senior technical escalation for complex BGP, routing, SD-WAN, and platform-level issues.
Mentor Level 1/Level 2 engineers and drive automation with Python, ThousandEyes API, and Terraform.
GoFasti is a Talent-as-a-Service company that bridges world-class developers and designers from LatAm with first-class companies globally. The company focuses on making remote work remarkable and building a community of top talent.
Design and deliver complex, business-critical automations and integrations connecting Spring Health's core systems, including AI-powered and agentic workflows.
Choose technical approaches where no established pattern exists, document reusable patterns, and fix structural causes rather than individual instances.
Own monitoring, alerting, and incident response for production automations, and serve as escalation point for IT Systems Engineers.
Spring Health is a global mental health company building an AI-native platform that delivers personalized support across coaching, therapy, medication management, and specialty care. The company reaches more than 170 million people worldwide through leading employers, health plans, and partners, with a culture that emphasizes AI fluency and removing barriers to mental healthcare.
Design and deliver intelligent Tier 0 self-service automation and ITSM workflows for a federal environment.
Develop AI/ML models, RPA solutions, and integrations using PowerShell, Python, and REST APIs.
Track performance through ticket deflection, First Contact Resolution, cycle time, and Customer Effort Score.
Jobgether is an AI-powered job matching platform that connects candidates with partner companies. The hiring organization is a US-based federal IT and security partner offering a fully remote, autonomy-driven culture focused on automation and government service.
Support hospital robot deployments from planning through go-live, including configuration, testing, and onsite technical support.
Troubleshoot technical issues across robots, networking, cloud services, and integrations using logs and telemetry.
Contribute to playbooks, process improvements, and cross-functional operational projects as we scale.
Relay Robotics provides autonomous delivery robot solutions that improve operational efficiency and patient care across healthcare systems. We're a rapidly growing team partnering with major health systems nationwide, with a culture that values curiosity, ownership, and hands-on problem-solving.
Administer, configure, and support the logical network inventory application, coordinating with vendors and stakeholders on upgrades, patches, and testing.
Protect data integrity through SQL analysis, validation, reconciliation, and controlled remediation of inventory discrepancies.
Participate in incident response, on-call support, and maintain technical documentation to ensure production stability.
This role is with a partner organization hiring through Jobgether, focused on managing and maintaining critical network inventory platforms. The environment is fast-paced and collaborative, with an emphasis on operational excellence, data integrity, and remote work within the United States.
Design, configure, and troubleshoot large-scale, multi-vendor networks including routing, switching, and wireless.
Develop Python, Bash, and API-based automation for network provisioning, monitoring, and management.
Partner with software engineers to build and maintain production services that control network infrastructure.
They are a growing cloud-based technology organization operating large-scale, distributed network environments. They foster a fully remote Agile/Scrum culture emphasizing collaboration between network engineering and software development.
Architect GPU cluster topologies spanning compute, networking, storage, and control planes.
Model AI workloads like LLM training and inference to guide performance tradeoffs.
Collaborate with cross-functional teams to deploy and scale reliable AI infrastructure.
This role is with a partner company focused on designing next-generation AI infrastructure at massive scale. The company fosters a fast-moving, engineering-led culture with a collaborative, international team.
Define the technical direction and architectural standards for a service provider network across routing, transport, aggregation, and security domains.
Lead engineering standardization, automation-first operational models, and infrastructure scalability strategies in a multi-vendor environment.
Mentor senior engineering talent and drive documentation, operational reproducibility, and cross-team collaboration.
Breakmark is building a next-generation service provider network to support large-scale infrastructure growth and architectural evolution. The company values engineering rigor, automation-first operational models, and systems thinkers who drive sustainable scaling.