As a Senior Technical Support Engineer, ensure customer success with Ditto by resolving issues, building team knowledge, and driving improvements. You'll troubleshoot problems, partner with engineering, and interact with developers to provide 24x7 coverage and root cause analysis, aiming for high customer satisfaction.

Work closely with customers to understand their technical challenges and help them find the best MariaDB solutions; you'll attend RoadShows, TradeShows and Meetups, representing MariaDB, presenting and discussing our latest offerings. Gain hands-on experience with databases, cloud platforms, and enterprise solutions. The team will train you in database fundamentals, security, scalability, and performance tuning.

As the Cloud Strategy Architect, you will develop strong relationships with key client stakeholders, providing technical expertise and guidance throughout their Azure-based technology transformation. You will collaborate with sales executives, create reference architectures, and improve professional skills while fostering a culture of growth and innovation.

Lead technical resources to deliver high value services for Rackspace customers. Manage a team, allocate work, and drive profitability and contract delivery. Develop service delivery strategies, recruit and train the Professional Services team, and maintain technical credibility through architecture reviews. Ensure solutions align with best practices and customer needs while effectively managing development teams.