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Seeking a skilled technical support engineer to join a global team delivering exceptional customer support for cloud-based solutions. You will troubleshoot complex technical issues, design scalable support solutions, and ensure a seamless customer experience. You will collaborate with product, engineering, and support teams to resolve problems efficiently while documenting and automating processes to enhance operational efficiency.
The System Support Analyst I plays a critical role in delivering exceptional technical support and issue resolution for Intelerad's enterprise medical imaging solutions, requiring diagnosing complex system issues, collaborating with cross-functional teams, and ensuring optimal performance for healthcare clients.
We are looking for a Global Support Engineer I who can support a remote-first, flexible shift schedule and advance your career as a support engineering professional. You will regularly tackle interesting and challenging questions and bring clarity to our customers as they leverage our tools to secure their networks in an ever-changing threat landscape.
As part of the Application Networking and Security TAM team, you will work with a small number of assigned customers, ensuring their satisfaction and return on investment of VMware solutions. You will be the customer’s primary liaison into VMware and accountable for identifying and directly addressing all business and technical issues impacting customer success. You will engage resources across the entire VMware organization.
Provide hands-on support for employees, maintain IT infrastructure, and help optimize internal processes through smart automation tools. Work closely with cross-functional teams to troubleshoot issues, manage system accounts and licenses, and contribute to a seamless digital workplace experience.
Support enterprise customers by providing advanced technical troubleshooting and sustaining engineering for Linux-based environments, working directly with users, developers, and engineering teams to diagnose and resolve complex issues. This role involves deep analysis of Linux internals and collaboration across cloud and infrastructure partners, requiring availability during Pacific Time business hours.
Now looking for a Senior Support Engineering in North America to continue to make sure that all of our users (from enterprise customers to community members) have a best in class support experience. you will get a chance to set standard for delighting our customers and develop a deep knowledge of the low code & AI landscape while being part of building a best in class support team.
We are seeking a detail-oriented and highly skilled NOC Analyst administrator to monitor and control our computer systems and networks. As a NOC Analyst, you will be responsible for troubleshooting and resolving any IT issues, installing and configuring hardware and software, and supporting the rollout of new applications. Ensure the smooth running of our networks to provide maximum performance and availability for our users and customers.
This role involves application monitoring and performance troubleshooting using tools like APPD and LM to identify and resolve issues, providing technical guidance and support to the project team, designing solutions, creating documentation, and participating in on-call 24X7 support. Coaching junior team members, performing root cause analysis, and taking ownership of assigned tasks are also key responsibilities.