As a Senior Technical Support Engineer, ensure customer success with Ditto by resolving issues, building team knowledge, and driving improvements. You'll troubleshoot problems, partner with engineering, and interact with developers to provide 24x7 coverage and root cause analysis, aiming for high customer satisfaction.

As a Remote Support Engineer, you will act as 1st line support by qualifying customer calls, finding a technical resolution to the application problem (including writing scripts & queries) and escalating to 2nd/3rd line when needed, ensuring customer satisfaction by providing excellent service.

Oversee IT support and manage incoming IT tickets from employees, ensuring timely resolution; troubleshoot hardware, software, and network issues for both remote and on-site employees; implement and enforce IT security best practices.

Manage and maintain the Microsoft 365 environment, including Exchange Online, SharePoint Online, OneDrive for Business, Teams, and other M365 applications; monitor system performance, ensure the health and reliability of the M365 services, and troubleshoot issues as they arise. Implement and manage security policies, compliance features, and data protection measures within M365.

You can expect your role to develop over time supporting Windows workstations, handling Tier 1 & some Tier 2 issues, imaging workstations and installing & configuring associated hardware, ensuring firmware, OS, anti-virus software, & security patches are up to date, resolving end-user computer issues and troubleshooting basic internet connectivity issues.

Proactively communicate and document issue status to internal teams and customers, while using standard tools like Salesforce and Jira to track and manage issues. This role requires technical expertise and problem-solving skills to diagnose and resolve customer reported problems plus excellent support via phone, web-based tools and email.

Gathers information concerning the capabilities of Company products, investigates the technical capabilities of Company products and competing equipment and/or solutions, and stays abreast of developments in hardware and software. Generates quantifiable requirements based on customer description and translates high level product development strategies into network and system requirement specifications.

As a Technical Support Specialist, link clients to all company departments, working within the U.S. time zone. Focus on Braiins OS and Manager, use Ubuntu and Linux command line, and navigate API setups. Contribute to knowledgebases, help clients install and troubleshoot, and engage with industry players, relaying feedback to product teams.

Lead an Application Delivery/Load Balancing team and optimize the network security and performance under direction from the Security Section Manager. Interface and collaborate with the Operations and Architecture Sections to achieve comprehensive and cohesive integration of security across all aspects of our management on NIH’s networks. Supervise the Team’s goals to perform load balancing, network monitoring, and optimization activities.

As an experienced Engineer, you will accompany our customers on their digital transformation journey and assist them with all technical questions related to Google Workspace. You will independently and as part of a team take care of the preparation and execution of Google Workspace migrations in various system environments. You will be responsible for creating proof of concepts, technical kickoffs and training courses for our customers' IT administrators.