Act as primary escalation point for complex, multi-part customer issues.
Investigate integration, softphone, and platform issues while filtering what reaches Engineering.
Own escalations end-to-end and partner with Engineering and Implementation teams.
Frontier is a subsidiary of Fresh Prints that helps fast-growing companies build cross-functional teams abroad. Fresh Prints is a New York-based, fully remote 150-person company with most of its team based in India and the Philippines.
Operate and improve monitoring infrastructure using Zabbix, Prometheus, Grafana, and InfluxDB.
Design alerting, escalation, and network documentation for customer and internal projects.
Share knowledge and participate in a rotating shift schedule.
The hiring partner is a technology-driven team dedicated to building and operating reliable, secure, and high-performance IT environments. The culture emphasizes collaboration, continuous learning, and professional development.
Lead end-to-end voice installation projects for large-scale telecommunications systems.
Coordinate on-site teams and troubleshoot complex voice and network issues.
Mentor junior technicians and ensure high-quality, reliable implementations.
US Security & IT provides voice and telecommunications installation services, specializing in large-scale voice systems and VoIP infrastructure. The company fosters a collaborative culture focused on professional values, customer service, and quality delivery.
Execute physical rack-and-stack deployments, structured cabling, and infrastructure lifecycle management across production data centers.
Triage, troubleshoot, and remediate hardware and network faults while repairing or replacing failing components.
Manage operational ticket queues and coordinate with engineering teams and third-party Remote Hands technicians.
Zscaler is a cloud security company whose Zero Trust Exchange platform protects thousands of customers from cyberattacks and data loss. The company operates the world's largest in-line cloud security platform across 200+ data centers, with an AI-native, customer-obsessed culture.
Serve as escalation point for advanced troubleshooting across client environments, including Microsoft 365, networking, and enterprise apps.
Respond to client incidents via phone and ticketing, maintaining accurate documentation and timely client updates.
Mentor junior engineers and enhance knowledge base and operational processes.
Coretelligent provides managed IT, cybersecurity, cloud, and strategy services for growing, highly regulated organizations. The company emphasizes ownership, quality, and collaboration, with a modernized service delivery model.
Handle customer and internal user requests via chat, email, and occasionally phone in English.
Conduct technical diagnostics to resolve issues, escalate complex cases, and ensure timely solutions.
Identify patterns in technical issues and share knowledge to improve overall support capabilities.
Gcore is a global provider of infrastructure and software solutions for AI, cloud, network, and security, powering digital experiences for businesses worldwide. With 550+ professionals and 210+ edge locations, the company fosters a collaborative, global culture focused on innovation and customer success.
Act as a Tier 3 escalation point for complex network outages, leading advanced troubleshooting and root-cause analysis across routing, switching, firewalls, SD-WAN, and VPNs.
Design, implement, and optimize scalable LAN, WAN, data-center, and cloud-connected network solutions, including advanced routing and switching technologies.
Own recurring service reviews for managed-network clients, driving service-improvement plans and translating technical findings into clear customer impact.
Netrix Global provides integrated technology solutions and managed services to help modern data-driven businesses stay always on and secure. It is a mission-driven organization with values like owning outcomes and winning together, consistently ranked among top system integrators.
Independently support and troubleshoot end-user hardware, applications, and connectivity issues across multiple locations.
Maintain and support server environments, network equipment, and retail technologies, including PoS systems and IoT devices.
Travel up to 40% to provide on-site support, participate in on-call rotations, and contribute to infrastructure projects.
Green Thumb is a cannabis company that cultivates, manufactures, and retails cannabis products across the U.S. They are a growing organization that values operational excellence and teamwork, with a focus on supporting retail, manufacturing, and distribution locations.
Design, develop, and maintain high-quality, customer-facing technical and educational content for advanced networking and cloud technologies.
Transform complex technical concepts into clear, practical, engaging learning experiences and hands-on tasks.
Collaborate with subject matter experts and product teams, using AI-powered tools to scale content creation.
Aruba is a networking technology company that creates advanced networking, cloud, automation, and network management solutions for customers. It values continuous learning, innovation, and an inclusive working environment for professionals.
Champion successful implementation of key projects, meeting client requirements and timelines.
Drive optimization of IT system performance and reliability by proactively addressing challenges.
Enhance team collaboration and communication to contribute to the success of every project.
Intelligent Technical Solutions is a managed service provider (MSP) that delivers IT infrastructure solutions and support to clients. The company emphasizes a collaborative culture and provides comprehensive employee benefits and training.