Own customer cases end to end via Slack, Teams, email, and calls.
Troubleshoot Qumulo across AWS, Azure, GCP, and on-prem hardware.
Diagnose server hardware issues and coordinate replacements with OEM partners.
Qumulo's cloud data platform manages exabytes of data, unifying files, objects, and workloads across edge, core, and cloud. They have over 1,100 customers and promote an open, collaborative, data-driven culture.
Provide advanced Tier 1/2 support for incidents involving hardware, software, operating systems, networks, and enterprise applications.
Create accurate ServiceNow records, prioritize and resolve issues, and escalate complex cases or outages.
Guide less-experienced analysts and support VIP, executive, and after-hours operational needs.
DecisionPoint Corporation provides IT and professional services supporting government programs and enterprise clients. The company is an Equal Opportunity and Affirmative Action employer focused on mission-critical delivery and a collaborative culture.
Serve as the primary contact for incoming support requests, triaging cases by severity and troubleshooting common issues.
Use AI tools to draft responses and document cases thoroughly while maintaining ownership.
Participate in weekend on-call rotation and contribute to knowledge base using KCS practices.
Dragos is the global leader in operational technology (OT) cybersecurity, protecting critical infrastructure like water, power, and hospitals. Their remote-first team across multiple continents is built on authenticity, transparency, and trust.
Handle and resolve complex customer issues involving Backblaze products and 3rd party integrations, acting as an ambassador.
Communicate directly with customers via video/phone for troubleshooting, utilizing call control and de-escalation skills.
Provide detailed bug reports to QA, expand documentation, and monitor infrastructure outages for continuous improvement.
Backblaze is the object storage leader in the open cloud movement, helping customers break free from restrictive legacy solutions. It fosters a diverse, inclusive, and fair culture, committed to equity for all employees.
Serve as primary technical liaison, analyzing and clarifying customer technical inquiries.
Recreate software issues in a lab and analyze vulnerability scan results, audits, and logs.
Maintain Tenable product and security expertise, using AI to accelerate resolutions and publishing knowledge.
Tenable is the Exposure Management company, helping over 40,000 organizations reduce cyber risk. Its global team supports major Fortune 500 and Global 2000 companies and builds a culture of belonging, respect, and excellence.
Act as the primary post-sales technical liaison, delivering consultative support and resolving complex issues elevated beyond standard support.
Drive customer success by ensuring product adoption, leading technical QBRs, and identifying up-sell and cross-sell opportunities.
Serve as an internal advocate for customers, relaying product feedback to PM and engineering while leading training and onboarding.
Huntress is a cybersecurity company providing enterprise-grade protection with a 24/7 human-led SOC. Founded in 2015 by former NSA cyber operators, they are a remote-first team with a culture of inclusivity and customer commitment.
Independently assess system health, performance, and reliability of deployed safety technology
Develop and coordinate remediation plans with internal teams and external partners
Serve as a technical advisor to customers, translating technical findings into actionable recommendations
Canopy provides safety technology solutions for healthcare environments, focusing on system reliability and worker safety. The company values diversity and inclusion, with a collaborative culture aimed at positively impacting healthcare workers.
Lead and mentor Implementation Specialists and Senior Consultants delivering complex technical onboarding and integrations.
Own escalations, resolve technical blockers, and drive root-cause fixes with Support, Product, and R&D.
Run delivery, forecast capacity, and build playbooks and AI-enabled automation to scale customer outcomes.
ChartHop is an AI-powered people platform helping organizations plan, operate, and make confident decisions about their workforce. It serves mid-market and enterprise B2B SaaS customers and is focused on scaling delivery through AI-enabled automation and metric-driven processes.
Serve as a trusted customer advocate by delivering solutions with a Customer First, Always mindset.
Provide strong analytical and troubleshooting skills, adapting existing approaches to new scenarios.
Support customer-facing deployments, implementations, or technical engagements with bilingual proficiency in Mandarin Chinese and English.
Illumio is the leader in ransomware and breach containment, redefining how organizations contain cyberattacks and enable operational resilience. Recognized as a Leader in the Forrester Wave for Microsegmentation, Illumio enables Zero Trust, strengthening cyber resilience for the infrastructure, systems, and organizations that keep the world running.
Provide first-level technical support for hardware, software, and networking issues via phone, email, and chat.
Manage and document customer cases in a CRM system while owning resolution and escalation.
Collaborate with internal teams and develop technical expertise to meet service quality targets.
Poly is a technology company specializing in communication devices and collaboration solutions. It provides a structured, international work environment focused on customer satisfaction and professional growth.
Respond to customer requests and manage support tickets from investigation to resolution.
Troubleshoot and reproduce issues using tools, logs, and test environments.
Collaborate with internal teams to escalate and resolve complex issues.
Everbridge empowers enterprises and government organizations to anticipate, mitigate, respond to, and recover from critical events. The company offers a comprehensive benefits package and fosters a collaborative remote culture.
Provide technical expertise and onboarding support to enterprise clients, explaining product features and conducting demonstrations.
Collaborate with sales teams to develop strategies and support proof-of-concept implementations for prospects.
Build strong relationships with enterprise partners and serve as a trusted technical advisor.
NinjaOne unifies IT to simplify work for nearly 40,000 customers in 140+ countries. The NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend.
Own complex support cases through resolution with clear, timely customer communication.
Diagnose and resolve undocumented issues using logs, APIs, and test environments.
Mentor peers, create knowledge articles, and drive product and process improvements.
Magnet Forensics is a global leader in digital investigative software that acquires, analyzes, and shares evidence from computers, smartphones, and IoT devices. With thousands of customers worldwide and employees based around the globe, the company fosters a culture of learning, integrity, and making a difference.
Serve as the initial point of contact for USMEPCOM users, providing Tier 1/2 support for hardware, software, network, and account issues.
Document interactions in ServiceNow, resolve approved first-contact issues, and escalate advanced technical requests.
Recognize potential outage signals and support assigned shifts, including after-hours and surge coverage when required.
DecisionPoint Corporation is a technology services company that supports government programs, including the USMEPCOM ENLIST service desk. It emphasizes customer-focused support, accurate documentation, and collaboration across remote technical teams.
Provide white-glove technical support and executive-level communications for escalated customer accounts.
Investigate and resolve complex technical issues, using SQL, APIs, and collaboration with Product and Engineering.
Own end-to-end customer issue resolution and build strong relationships with technical contacts.
Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. The company serves nearly 100,000 customers, from Fortune 500 enterprises to small businesses, across a wide range of industries.
Develop a deep understanding of customer business drivers and connect technology solutions to measurable outcomes.
Partner with account managers and channel partners to drive revenue and deliver technical leadership on storage architectures.
Lead evaluations, benchmarks, and technical presentations to secure technical wins with enterprise accounts.
Everpure is a data platform company that evolved from a storage pioneer, serving hyperscalers, AI labs, and the broader AI ecosystem. With $3.7 billion in annual revenue and named a Great Place to Work, it fosters innovation, growth, and teamwork.
Transform assigned customers' support experience through technical proficiency and problem solving.
Act as the primary technical point of contact, ensuring customer technical requirements and objectives are met.
Cultivate long-lasting relationships with technical stakeholders, establishing yourself as a trusted advisor.
Samsara is the pioneer of the Connected Operations Cloud, helping organizations that depend on physical operations harness IoT data to improve safety, efficiency, and sustainability. Representing more than 40% of global GDP, these industries are the infrastructure of our planet, and we provide product solutions like Video-Based Safety and Vehicle Telematics.
Act as designated technical support engineering contact for strategic customers.
Resolve complex technical problems with potentially costly and far-reaching consequences.
Deliver proactive guidance to customers using Twilio technologies to reduce business-impacting downtime.
Twilio provides innovative communication solutions to hundreds of thousands of businesses and empowers millions of developers worldwide. The company is a remote-first organization with a strong culture of connection and global inclusion.
Provide world-class customer support for complex technical queries and complaints on cloud-based healthcare solutions.
Facilitate resolution of complex technical issues through log analysis, research, and problem recreation while documenting thoroughly.
Mentor less experienced team members on troubleshooting SaaS products and customer support best practices.
PointClickCare is a founder-led, privately held health tech company that provides cloud-based software to help long-term and post-acute care providers deliver exceptional care. With a platform serving over 30,000 provider organizations and recognized by Forbes as a top private cloud company, it offers flexibility, growth opportunities, and a culture focused on innovation and meaningful work.
Own resolution of escalated, high-severity customer issues with clear communication.
Lead root-cause analysis and corrective actions to reduce recurring technical problems.
Coach support engineers and improve diagnostic standards and playbooks.
Magnet Forensics is a global leader in digital investigative software that helps law enforcement and organizations acquire, analyze, and share digital evidence. The company serves thousands of customers globally and fosters a culture of learning, innovation, and integrity with employees around the world.