Similar Jobs
See allStaff, Technical Account Manager
Twilio
US
RESTful API
Cloud Infrastructure
JavaScript
Technical Support Expert 2
Twilio
Colombia
Customer Support
Email
REST APIs
Technical Support Engineer 2
Twilio
India
REST API
Troubleshooting
Communication
Senior Technical Account Manager (Strategic Alliances)
Affirm
Canada
REST APIs
Webhooks
SQL
Presales Architect
Twilio
Singapore
Presales
Solutions Architecture
RESTful APIs
About the job:
- Act as technical support contact for strategic customers.
- Resolve complex technical problems with far-reaching consequences.
- Deliver proactive guidance to minimize customer downtime.
Responsibilities:
- Address customer issues and provide feedback to Product teams.
- Work with developers and partners to resolve complex problems.
- Collaborate with teams via Slack and file JIRAs for bugs.
Qualifications:
- 4+ years experience with RESTful APIs and cloud solutions.
- Troubleshoot server-side code (Java, Node.js, Python) and client-side JavaScript with React.
- Skills in network connectivity, TCP/UDP, and SSL/TLS.
Twilio
Twilio provides innovative communication solutions to hundreds of thousands of businesses and empowers millions of developers worldwide. The company is a remote-first organization with a strong culture of connection and global inclusion.