Use strong technical and diplomatic skills to address customer issues and provide feedback to product and engineering teams.
Work with customers' and partners' developers, architects, and support personnel to resolve complex problems with potentially costly consequences.
Collaborate via Slack and file JIRAs to report reproducible bugs, while analyzing customer trends to improve support processes.
We are shaping the future of communications by delivering innovative solutions to hundreds of thousands of businesses and empowering millions of developers worldwide. We are a remote-first company with a strong culture of connection and global inclusion, employing a vibrant and diverse team.
Provide product support for a wide range of customer inquiries via phone, email, social media, and chat.
Resolve complex support problems, escalate issues as necessary, and ensure Support SLAs and CSAT goals are consistently met.
Mentor newer team members, contribute to knowledge base content, and improve existing processes and procedures.
Twilio delivers innovative communication solutions to hundreds of thousands of businesses and empowers millions of developers to craft personalized customer experiences. The company is remote-first with a strong culture of connection and global inclusion, where a diverse team makes a global impact each day.
Work on support cases from wholesale providers and resolve complex customer requests.
Assist customers with troubleshooting message deliverability and manage carrier escalations.
Collaborate with product and engineering teams via Slack to improve processes.
Twilio delivers innovative communication solutions to businesses and developers worldwide. The company fosters a remote-first culture with a strong emphasis on connection and global inclusion.
Own technical account management across Affirm's strategic alliances: alerting, monitoring, troubleshooting, and SLAs.
Drive technical initiatives and design custom integration solutions using Affirm's standard integrations.
Partner with product, engineering, and merchant teams while mentoring less-experienced TAMs.
Affirm is a fintech company that offers consumers transparent, predictable pay-over-time solutions and gives merchants flexible payment options. It is a remote-first company with a large global team, centered on care, transparency, and flexibility.
Partner with enterprise sales executives to lead technical discovery and design scalable communication workflows using Twilio's APIs.
Develop and deliver technical demonstrations, custom prototypes, and proofs-of-concept that articulate business value.
Act as a trusted technical advisor, mitigating technical risks and collaborating with product teams to influence the Twilio roadmap.
We shape the future of communications, delivering innovative solutions to hundreds of thousands of businesses and empowering millions of developers worldwide. We are a remote-first company with a strong culture of connection and global inclusion.
Provide white-glove technical support and executive-level communications for escalated customer accounts.
Investigate and resolve complex technical issues, using SQL, APIs, and collaboration with Product and Engineering.
Own end-to-end customer issue resolution and build strong relationships with technical contacts.
Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. The company serves nearly 100,000 customers, from Fortune 500 enterprises to small businesses, across a wide range of industries.
Lead technical onboarding for enterprise accounts, from kickoff through go-live and ramp.
Build voice agents and design integrations with customer systems using Retell APIs and webhooks.
Troubleshoot live deployments and resolve production issues across telephony, LLMs, and integrations.
Retell AI uses first-principles thinking to reimagine the call center with cutting-edge voice AI. Backed by Y Combinator, the company has scaled to $80M in ARR with a team of 50 and is valued at over $1.5B.
Own complex technical issues end-to-end, from reproduction to root cause and resolution.
Diagnose failures in webhooks, REST APIs, workflows, and automations using logs and tools.
Serve as final escalation before Engineering and turn hard cases into runbooks and fixes.
Kustomer is the AI-native customer experience platform that unifies customer data, conversations, and workflows into a single timeline. This remote-friendly company, backed by Norwest, has raised $90M and operates with teams across the U.S. and hubs in NYC and London.
Be the first point of contact for customers, understanding their needs via email, chat, and phone.
Own, prioritize, and troubleshoot complex technical issues, providing excellent solutions.
Develop in-depth knowledge of Sardine's platform and APIs to effectively resolve customer issues.
Sardine is the leading agentic risk platform for fighting financial crime, unifying data to stop fraud and automate AML operations. It's a remote-first team with a culture valuing performance and flexibility, spanning over 6 billion profiled devices.
Provide clear, timely support via email, phone, chat, and video calls for customer issues.
Manage Level 1 tickets, resolving what you can and escalating complex issues to Level 2.
Document new issues and simplify technical jargon to help customers resolve problems independently.
RunPod is the AI Developer Cloud, used by over one million developers to build, train, and deploy AI. We are a small, remote-first team that moves fast and values ownership and urgency.
Provide end-to-end technical support across Slack, in-app chat, and email for Federal customers.
Troubleshoot complex issues in Tines Cloud and self-hosted deployments, including APIs, IAM, containers, and databases.
Act as the Voice of the Customer by reporting bugs and product feedback to Engineering and Product teams.
Tines is an intelligent workflow company that helps IT and security teams build automations and agentic workflows for customers including Canva, Reddit, SAP, and Coinbase. The company values Simplicity, Speed, and Soundness and fosters a culture of curiosity, growth, and integrity.
Partner with Account Executives on pre-sales activities including demos, POCs, RFP, and technical presentations.
Lead technical sales, recommending best-practice solutions and guiding customers on Twilio APIs.
Build engaging demos and establish trusted advisor relationships with technical and nontechnical stakeholders.
Twilio provides innovative communications solutions to hundreds of thousands of businesses and empowers millions of developers worldwide. The company is remote-first with a culture of connection and global inclusion.
Take technical ownership of merchant payment integrations, performance, and risk mitigation.
Root-cause complex integration issues hands-on using logs, traces, and API behavior.
Lead technical deep-dives, solution design, and quarterly reviews with merchant engineering stakeholders.
Primer is the unified infrastructure for global payments, giving finance and payments teams visibility and control to reduce complexity and capture more revenue from a single platform. Backed by leading investors, it's a remote-first Series C scaleup with a globally distributed team and a culture focused on impact and collaboration.
Drive new customer acquisition and close new business opportunities across Twilio's messaging, voice, and email products.
Own highly analytical and consultative sales cycles to win business in competitive vendor sourcing, focusing on the Financial Services vertical.
Partner cross-functionally with sales, product, and finance to develop territory strategies and maintain an accurate pipeline using Salesforce.
We shape the future of communications by delivering innovative solutions to hundreds of thousands of businesses and empowering millions of developers worldwide. We are a remote-first company with a strong culture of connection and global inclusion, committed to making work rewarding for every Teammate.
Respond to technical issues via Slack, Linear, and Pylon, acting as the bridge between Customer Success and Engineering.
Troubleshoot product, integration, and API issues, escalate bugs, and maintain technical support documentation.
Use TypeScript, REST APIs, SQL, and cloud tooling to build internal tools and implement AI workflows for support efficiency.
Levanta is the creator affiliate platform built for modern e-commerce, connecting brands, creators, publishers, and marketplaces through a single platform for creator discovery, activation, partnership management, payments, and cross-channel performance measurement. Following a $22 million Series B and with over $43 million in total funding, the company is expanding its team and investing in technology across the retail ecosystem.
Partner with Account Executives to execute pre-sales activities including opportunity qualification, demonstrations, and technical presentations.
Lead technical discovery and propose best-practice solutions using Twilio's APIs to build customer trust.
Build and present highly interactive product demonstrations to showcase Twilio's Communications Products while forming strong customer relationships.
Twilio shapes the future of communications, serving hundreds of thousands of businesses and millions of developers worldwide. They are a remote-first company with a strong culture of connection and global inclusion.
Own complex technical inbound partner requests and perform root-cause analysis within SLA.
Debug API traffic, webhooks, and integrations to diagnose partner issues without escalating by default.
Collaborate with Engineering, Partnerships, and Customer Support to improve tooling and documentation.
AtomicVest builds financial infrastructure for consumer-facing investing experiences, including ESG and multi-currency trading across 60 markets. It is a fast-growing, remote-first team of finance and tech enthusiasts backed by $55M.
Design, develop, and maintain high-performance REST APIs and backend microservices using Java and Go.
Build and enhance rich messaging features, managing high-throughput message routing and delivery pipelines.
Deploy and support backend services in AWS, prioritizing reliability, low latency, and fault tolerance.
Twilio delivers innovative communication solutions to hundreds of thousands of businesses and empowers millions of developers worldwide. It is a remote-first company with a strong culture of connection and global inclusion, making a global impact daily.
Handle and resolve complex customer issues involving Backblaze products and 3rd party integrations, acting as an ambassador.
Communicate directly with customers via video/phone for troubleshooting, utilizing call control and de-escalation skills.
Provide detailed bug reports to QA, expand documentation, and monitor infrastructure outages for continuous improvement.
Backblaze is the object storage leader in the open cloud movement, helping customers break free from restrictive legacy solutions. It fosters a diverse, inclusive, and fair culture, committed to equity for all employees.
Troubleshoot customer issues across Tray's orchestration and AI platform, analyzing logs and API calls to find root causes.
Bridge support and engineering by triaging tickets, reproducing issues, and routing them with evidence.
Build knowledge through incident response, knowledge base articles, and platform maintenance.
Tray.ai is an enterprise orchestration platform for data and AI, unifying AI agent building, MCP governance, integration across 700+ apps, and automation. Trusted by companies like Cisco and Airbnb, the team is humble but fiercely ambitious, with a culture of friendship, transparency, and looking out for one another.