Own technical support for developers building with AgentMail, debugging API requests, webhooks, and integrations.
Reproduce issues and determine whether something is expected behavior, developer error, a documentation gap, or a product bug.
Notice recurring questions and surface patterns to the team to fix underlying problems.
AgentMail gives AI agents their own email inboxes to help developers build agentic applications. We're a small, focused team that values developer experience and technical excellence.
Investigate escalated technical issues across Aircall's platform including integrations, APIs, telephony, messaging, and AI features.
Lead live troubleshooting sessions with customers and translate complex findings into clear explanations.
Work with Product, Engineering, and external partners to diagnose bugs and support internal enablement.
Aircall is an AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue and resolve issues faster. The company is a fast-scaling, product-driven unicorn with offices across the globe and a collaborative, execution-focused culture.
Own end-to-end technical support for Sardine's API-driven platform, serving as the first point of contact for customers.
Troubleshoot complex issues across web technologies, APIs, and cloud infrastructure, collaborating with engineering and customers.
Advocate for customer needs and create tools, documentation, and processes to improve self-service and support.
Sardine is the leading agentic risk platform for fighting financial crime, unifying data to stop fraud and automate AML operations. We're a remote-first team of self-motivated professionals who value performance over hours worked, from startups to industry leaders.
Respond to technical issues via Slack, Linear, and Pylon, acting as the bridge between Customer Success and Engineering.
Troubleshoot product, integration, and API issues, escalate bugs, and maintain technical support documentation.
Use TypeScript, REST APIs, SQL, and cloud tooling to build internal tools and implement AI workflows for support efficiency.
Levanta is the creator affiliate platform built for modern e-commerce, connecting brands, creators, publishers, and marketplaces through a single platform for creator discovery, activation, partnership management, payments, and cross-channel performance measurement. Following a $22 million Series B and with over $43 million in total funding, the company is expanding its team and investing in technology across the retail ecosystem.
Investigate real product, integration, and configuration issues by reproducing problems and testing hypotheses.
Work with APIs, HTTP, browser behavior, cloud integrations, and logs to understand how systems connect.
Own the customer's experience by communicating clearly and collaborating with Product and Engineering teams.
Sprinto is an autonomous trust platform that centralizes compliance, audit, and risk management via AI-driven automation. Founded in 2020 and trusted by over 4,000 organizations, Sprinto is a fully remote, ownership-driven team with a focus on learning and impact.
Troubleshoot complex technical issues for Premium Support customers, including API failures, integration challenges, and production incidents.
Provide end-to-end technical ownership by analyzing logs, reproducing errors, and collaborating with Engineering on root cause analysis.
Develop deep understanding of customer architectures to anticipate risks and improve workload resilience through automation and monitoring.
OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. They push the boundaries of AI systems and seek to safely deploy them to the world through their products, embracing diverse perspectives and experiences.
Triage and debug customer issues involving APIs, SSO/SAML, Git, and DNS, escalating with clear reproduction steps.
Support customers via Helpdesk, Slack, or Teams, from authenticated access to monorepos, and build rapport.
Spot recurring bugs and feature requests, quantify impact, and bring recommendations to Product and Engineering.
GitBook builds a platform for authoring, publishing, and maintaining documentation, used by teams like Zoom, FedEx, and Nvidia. With over 100k monthly active users and a profitable, remote team spread across 15 countries, we value curiosity and customer empathy.
Own complex technical investigations for top-tier customers, analyzing code and logs.
Bridge support and engineering with clear escalations and SDK troubleshooting.
Coach teammates, lead retrospectives, and drive improvements to documentation.
Spreedly provides an intelligent payments platform, connecting merchants to 150+ payment gateways and 40+ payment methods through a single API. Founded in 2007, the company's 'Spreedlings' value transparency, courageous collaboration, and self-driven leadership.
Own technical scoping, prototyping, and reviews for a portfolio of technology partners.
Manage partner relationships and roadmaps, bridging business strategy and technical feasibility.
Leverage AI/LLM and MCP expertise to design integrations handoff-ready for build teams.
Sanity.io is a modern content operating system that replaces rigid legacy CMSs, treating content as data for any channel. Sanity is a 200+ person, globally diverse company with a supportive, trust-based culture.
You will be the technical troubleshooter helping customers unblock issues and debug integration problems.
You will respond to support tickets, own issues from investigation to resolution, and collaborate with Customer Success Managers.
You will build and maintain a knowledge base, track support patterns, and proactively help customers avoid pitfalls.
EULER is an AI-native PRM for modern partnership teams, replacing manual work and making partner revenue scalable. The company grew 600% YoY, serves industry leaders like Anthropic and Starlink, and has a fast-moving, intentional culture focused on delivering real value.
Provide advanced technical support for secure, cloud-based assessment and testing solutions, investigating complex issues across web platforms, APIs, databases, and integrated services.
Take ownership of technical cases from initial investigation through resolution, collaborating with engineering, product, and customer success teams.
Contribute to knowledge sharing, incident management, and continuous improvement while mentoring junior support engineers.
The company provides secure, cloud-based assessment and testing solutions for organizations worldwide. It is a globally distributed technology organization that values collaboration, continuous improvement, and meaningful customer impact.
Own technical account management across Affirm's strategic alliances: alerting, monitoring, troubleshooting, and SLAs.
Drive technical initiatives and design custom integration solutions using Affirm's standard integrations.
Partner with product, engineering, and merchant teams while mentoring less-experienced TAMs.
Affirm is a fintech company that offers consumers transparent, predictable pay-over-time solutions and gives merchants flexible payment options. It is a remote-first company with a large global team, centered on care, transparency, and flexibility.
Provide technical support for Twilio's Voice, Platform Application, and Segment products, acting as the voice of Twilio to customers and partners.
Troubleshoot complex API, SDK, and network issues while collaborating with product and engineering teams via Slack and JIRA.
Assist in process improvements and support customers on a rostered schedule that includes weekends and holidays.
Twilio is a cloud communications platform that delivers innovative solutions through APIs for hundreds of thousands of businesses. The company is remote-first with a culture of connection, global inclusion, and diverse experiences.
Help strategic partners understand, position, and demonstrate Pindrop’s value within their platforms.
Build repeatable partner motions and enable partner SE teams to deliver tailored demos.
Advise on API integrations within CCaaS platforms and create demo environments for authentication and bot detection.
Pindrop is a cybersecurity company delivering continuous identity verification across voice, video, and digital interactions. It protects billions of high-risk interactions for enterprises, is backed by leading investors, and has a remote-first culture with 300+ patents.
Own a portfolio of technology and distribution partner accounts, acting as the primary technical and commercial point of contact.
Monitor integration health, resolve root-cause issues, and grow revenue across your book of partners.
Run QBRs, lead incident escalations, and translate partner and API changes into clear technical requirements.
Engine is the AI-native platform for intelligent travel, powering business travel for over 40,000 customers and nearly 2 million travelers. Recognized as a Fast Company Best Workplace for Innovators, Engine pairs rapid growth with a high-caliber, ambitious culture.
Provide end-to-end technical support across Slack, in-app chat, and email for Federal customers.
Troubleshoot complex issues in Tines Cloud and self-hosted deployments, including APIs, IAM, containers, and databases.
Act as the Voice of the Customer by reporting bugs and product feedback to Engineering and Product teams.
Tines is an intelligent workflow company that helps IT and security teams build automations and agentic workflows for customers including Canva, Reddit, SAP, and Coinbase. The company values Simplicity, Speed, and Soundness and fosters a culture of curiosity, growth, and integrity.
Investigate and resolve technical customer issues through multiple support channels, using product knowledge and documentation.
Leverage AI-assisted tools and browser diagnostics to identify root causes and validate findings before resolution.
Provide outstanding customer service, document interactions, and escalate unresolved issues with clear evidence.
Higher Logic is an industry leader in cloud-based engagement platforms, providing online communities and marketing automation. Organizations worldwide use the platform to connect communities and manage digital customer interactions.
Own technical planning and delivery for partner integrations, from architecture through launch.
Manage a portfolio of ecosystem areas, prioritize engagements, and drive technical outcomes.
Develop deep expertise in Stripe's app and developer platform to influence product roadmap.
Stripe is a financial infrastructure platform for businesses, enabling companies to accept payments and grow revenue. With a mission to increase the GDP of the internet, Stripe is a large enterprise with a culture focused on innovation and impact.
Handle customer and internal user requests via chat, email, and occasionally phone in English.
Conduct technical diagnostics to resolve issues, escalate complex cases, and ensure timely solutions.
Identify patterns in technical issues and share knowledge to improve overall support capabilities.
Gcore is a global provider of infrastructure and software solutions for AI, cloud, network, and security, powering digital experiences for businesses worldwide. With 550+ professionals and 210+ edge locations, the company fosters a collaborative, global culture focused on innovation and customer success.
Act as primary escalation point for complex, multi-part customer issues.
Investigate integration, softphone, and platform issues while filtering what reaches Engineering.
Own escalations end-to-end and partner with Engineering and Implementation teams.
Frontier is a subsidiary of Fresh Prints that helps fast-growing companies build cross-functional teams abroad. Fresh Prints is a New York-based, fully remote 150-person company with most of its team based in India and the Philippines.