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Role Overview:
- This role provides technical guidance to Federal customers on Tines Cloud and self-hosted deployments.
- You will own technical inquiries end-to-end across multiple support channels.
What You Will Do:
- Troubleshoot complex issues involving APIs, security, workflows, and self-hosted infrastructure.
- Build and document workflows and act as the Voice of the Customer to Engineering and Product teams.
- Participate in a 24x7 on-call rotation for urgent customer issues.
What You Will Bring:
- 5+ years of SaaS support experience with FedRAMP, IL5, CMMC, and CUI handling knowledge.
- Deep expertise in HTTP, REST/GraphQL APIs, JSON, IAM, containers, SQL, and code literacy.
- Strong analytical troubleshooting and customer communication skills.
Tines
Tines is an intelligent workflow company that helps IT and security teams build automations and agentic workflows for customers including Canva, Reddit, SAP, and Coinbase. The company values Simplicity, Speed, and Soundness and fosters a culture of curiosity, growth, and integrity.