Tier 2 Support Engineer
Benefits
4w PTO
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Role Overview:
- Resolve escalated issues and own tickets through resolution.
- Communicate clearly with customers and meet SLAs.
What You'll Do:
- Work the Tier 2 queue, prioritize tickets, and provide updates.
- Investigate API/integration issues and escalate with documentation.
- Create knowledge base articles and coach first-line support.
About You:
- 2+ years of SaaS support experience, ideally in healthcare.
- Familiar with Salesforce, APIs, HL7, or SQL.
Surgimate
Surgimate builds an operating system for surgical orchestration, with platforms for scheduling, implant management, and post-operative care. They are a remote-first team across the US with R&D centers in Israel and India, offering flexible work and meetups.