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Role Overview:
- Act as Tier 3 escalation specialist for RealPage SaaS products.
- Perform root cause analysis using SQL, API diagnostics, and logs.
Responsibilities:
- Own product areas, document defects, and maintain Salesforce records.
- Mentor junior analysts and contribute to knowledge base and training.
Benefits & Culture:
- Requires 4–5 years of technical support experience with SQL and REST APIs.
- RealPage offers health, dental, vision, retirement match, PTO, and development.
RealPage
RealPage provides SaaS platforms and property management solutions for the real estate industry. The company fosters a collaborative, problem-solving culture with a focus on technical excellence, knowledge sharing, and professional development.