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The Role:
- Own and resolve complex customer issues from investigation through resolution.
- Deliver advanced technical support and act as escalation point for critical concerns.
Responsibilities:
- Analyze logs and application behavior to identify root causes and recommend solutions.
- Communicate proactively with customers and document best practices to strengthen knowledge.
Benefits:
- Enjoy remote-first work culture, flexible vacation, and health/dental/vision insurance.
- Access 401(k), tuition reimbursement, life insurance, EAP, and more.
Merative
Merative provides data, analytics, and software for health and social care, helping governments modernize social programs and serving 187 million people annually. The culture values focus, speed, trust, and inspire, with a remote-first work environment.