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Position Description:
- The Junior Technical Support Analyst is responsible for providing Level 1 and Level 2 technical support to PAR’s customers, ensuring hardware and software issues are diagnosed, resolved, or escalated quickly and effectively.
- This is a service-critical role that safeguards customer uptime and satisfaction across the installed base.
What we are looking for:
- Demonstrated experience providing Level 1 and Level 2 telephone and remote diagnostic support to customers.
- Strong problem-solving and critical-thinking skills, with the ability to troubleshoot hardware and software issues remotely.
- Excellent communication and collaboration skills, with the ability to liaise directly and professionally with customers.
What you will be doing and owning:
- Determining when a customer issue can be resolved remotely versus when it requires a field service dispatch.
- Prioritizing incoming support cases based on severity, complexity, and customer impact.
- Recommending process, tooling, or documentation improvements to the Operations Service Manager.
PAR Technology
PAR Technology is a leader in restaurant technology, providing software and hardware solutions to over 100,000 restaurants in more than 110 countries. They embrace a 'Better Together' ethos and focus on delivering unified customer experience solutions.