Support Analyst, Level 1

Key Responsibilities:

• Work collaboratively with Senior Analysts, Team Leads, and Management for guidance.
• Receive and respond to support requests from restaurant managers via calls and emails.
• Diagnose, troubleshoot, and escalate issues to Concierge Services and Level 2 Support as needed.

Required Skills and Experience:

• Comfortable in a dynamic, agile atmosphere of a technical organization.
• Restaurant management background with POS or back-office experience preferred.
• Excellent written and verbal communication skills, with a passion for continued education.

What We Offer:

• A remote work environment with shifts Monday-Friday 12 PM-9 PM or 10 AM-7 PM EST.
• A collaborative team culture focused on problem-solving and client success.
• Opportunity to grow technical and interpersonal skills in a supportive environment.