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About the role:
- Provide live support for incoming calls from members seeking guidance on services, eligibility, and benefits.
- Handle elevated technical troubleshooting and liaise directly with providers.
- Support operational projects and maintain high standards for handling sensitive information.
You will:
- Empathetically interact with members and providers on live inbound calls.
- Document interactions and ensure accurate member records.
- Multitask using internal tools to verify eligibility and communicate benefits clearly.
You have:
- Reliable high speed internet with minimum speeds of 100 Mbps download and 20 Mbps upload.
- Experience working in a support role on live calls.
- Ability to communicate complex information concisely and experience with HIPAA.
Foodsmart
Foodsmart is a digital platform that connects members with dietitians and food benefits to improve health outcomes. With 3 million members and a $200M investment, they have a collaborative, mission-driven culture.