Healthcare Customer Service Representative

About the Role:

• Connect with customers via phone, email, chat, and social media to resolve their questions or concerns.
• Calmly de-escalate issues and escalate interactions when necessary.
• Track all call-related information for auditing and reporting purposes.

Qualifications:

• 6 months customer service experience preferred.
• High school graduate or GED; over 18 years of age.
• Comfort with desktop computer system and Windows OS.

What We Offer:

• Paid training and competitive wages.
• Full benefits including medical, dental, vision, and 401(k).
• Paid time off and employee wellness programs.

Work Requirements:

• Internet connection with minimum 12 Mbps download and 3 Mbps upload.
• Clean and quiet workspace.
• Ability to work remotely in a virtual team environment.